Diego Sandoval Email & Phone Number

Tijuana, Baja California, Mexico

Mexico

● Led the creation of a new laser engraving service, overseeing the entire process from equipment inquiry and import/export procedures to staff training and operations. Service contributed 8% increase in sales during Q4 of 2022 and helped further our mission of providing wider promotional services to our customers.● Accomplished a 10% increase in weekly orders in 2021 by successfully establishing a new digital sales channel through WhatsApp. This initiative allowed customers to order from our store anytime, anywhere, making a significant contribution to our overall annual sales growth.● Consolidated the operations team by implementing an incentive program for each role and monthly following up with team members to ensure their satisfaction. Successfully reduced staff turnover in 2021-2022, resulting in improved team cohesion and overall productivity

Ensenada, Baja California, Mexico

● Launched app in new city, exceeding initial sales targets and achieving 63% connectivity rate in week one. Trained and onboarded 40+ restaurants, equipping them with tools to operate effectively on our platform. Fostered strong partnerships with customers, resulting in 75% average restaurant connectivity rate in the first month.● Consistently delivered monthly KPI´s report to restaurant managers and owners, providing them with data-driven insights to proactively address issues, identify new opportunities, and drive continuous improvement on our platform. Contributed to increase customer sales and reduced casualties by advising and promoting correct app usage.● Achieved promotion and ads KPI targets by successfully negotiating an average of five deals per month for ads and promotions on Rappi´s platform. Contributed to upselling increase and resulted in satisfied customers.

Barcelona, Catalonia, Spain

● Collaborated with the sales team to plan and execute an outbound sales strategy that was both organic and within budget, defining the appropriate channels, target audience, and messaging approach for cold messaging and email campaigns while leveraging cost-effective methods.● Generated pipeline of qualified leads by leveraging a data-driven approach, implementing A/B testing strategies to optimize messaging and achieve a 4% conversion rate across a prospect pool of over 1,000.● Collaborated with the tech team to develop personalized demonstrations of the product, tailored to each lead's unique needs and pain points, resulting in a higher conversion rate and improved customer engagement.● Successfully managed the social media channels for an app, increasing organic followers by 14% and enhancing customer engagement by 1.9% through content creation and proactive community management.

Barcelona, Catalonia, Spain

Barcelona, Catalonia, Spain

Ciudad De Tijuana, Baja California, Mexico

● Achieved an 80% reduction in escalations by implementing effective problem-solving techniques, consistently communicating with customers, and following up to ensure their satisfaction.● Attained a 98% on-time delivery rate in 2018 by meticulously managing orders in Oracle and Excel, collaborating closely with cross-functional teams, and proactively utilizing internal resources to meet strict deadlines.● Utilized effective customer management skills to successfully rebuild damaged relationships within my portfolio, resulting in regained trust and the creation of new business opportunities. Obtained positive scorecards with customers and delivered positive company performance.

United States

2012 - SC Velo u232013- MRI Monster Media U232014- Incycle Predator (UCI Continental)2015- Incycle Cannondale (UCI Continental)2016- Cylance (UCI Continental)

Master'S Degree, Marketing

International Business