Diego Soares Cândido De Souza Email & Phone Number

Riga, Lv

Riga, Latvia

💡 The Customization Group, home to brands like Picanova and merchOne, is one of the world's top mass customization and Print on Demand providers. TCG caters to millions of customers worldwide, delivering bespoke solutions powered by innovation and state-of-the-art technology. Our production facilities in the US and Europe have a combined daily production capacity of over 500,000 customized products shipped to more than 170 countries.

✅ Leading the way in AI driven mass customization. Focusing on B2B client relationships and growing business through strategic account management. Developing and nurturing solid partnerships with key reseller accounts through strategic planning, sales management, and coordination with various teams to ensure profitable growth and customer satisfaction.💡 merchOne is an efficient print on demand service powered by The Customization Group (TCG). Our forte is providing high-quality, seamless print-on-demand fulfilment for your eCommerce orders in Europe and North America. Experts in Wall Art, Home and Gifts, we're especially skilled in fulfilling customized and personalized products.

Riga, Latvia

✅ Owned and grew a portfolio of strategic key accounts, responsible for their overall P&L, including internal forecasting, budgeting, and reporting;✅ Built relationships with C-Suite executives and key decision-makers within customer organisations, leading critical conversations to expand business opportunities;✅ Developed and executed customer growth strategies to achieve revenue goals;✅ Facilitated RFP activities and managed negotiations resulting in sustainable economics for both parties;✅ Employed critical thinking and creative problem-solving skills to navigate negotiations and the most complex customers conversations;✅ Analysed large data sets to identify areas of opportunity, influenced decision-makers, improved the cost of service, and increased retention;✅ Participated in strategic product road mapping and sold that vision to our customers;✅ Increased overall tech adoption and implemented integration that increased operational efficiency (EDI, API);✅ Collaborated with cross-functional internal teams such as Account Operations, Carrier Management, Tender Management, and Product to explore and lead customer projects.

Riga, Latvia

✅ Researched, planned, and implemented new target market initiatives, focusing on the Portuguese and LATAM market, specially Brazil;✅ Developed growth strategies and plans for business and revenue growth;✅ Created Commercial Offers for prospective clients;✅ Carried out sales forecasts and analysis and presented to the Board of Directors;✅ Attended conferences and industry events;✅Conducted presentations and webinars about services to large and small groups, outlining optimal benefits and competitive advantages.

Riga, Latvia

✅ Implemented strategic approaches to account management, providing valuable insights and solutions aligned with client industries, market dynamics, and business goals, contributing to client success and overall company growth;✅ Effectively built and maintained long-lasting client relationships;✅ Developed and implemented marketing strategies to grow the customer base;✅ Worked together with Customer Service, Risk Management and Compliance departments to enhance overall customer experience;✅ Reconciled account discrepancies and applied appropriate corrective actions.

Riga, Latvia

✅ Cultivated and maintained strong relationships with key clients, understanding their business needs, and ensured exceptional customer satisfaction through proactive communication and responsiveness;✅ Employed a strategic approach to account management, demonstrated an understanding of client industry, market dynamics, and business goals. Provided valuable insights and solutions, contributing to the client's success and the growth of the company;✅ Drove results through effective negotiation, problem-solving, and a results-oriented mindset. Adapted to evolving client needs, industry trends, and internal processes, ensuring successful outcomes for both clients and the organisation;✅ Allocated products when in short supply and worked closely with Planning, Logistics and Sales of any inventory issues.

County Dublin, Ireland

✅ Coordinated and streamlined procurement processes, ensuring the efficient sourcing and acquisition of goods and services. Managed vendor relationships, negotiated contracts, and maintained a smooth procurement workflow;✅ Cultivated and maintained relationships with vendors, suppliers, and stakeholders. Utilised effective negotiation skills to secure favourable terms, pricing, and agreements, contributing to cost savings and quality procurement;✅ Overseen end-to-end procurement activities, from requisition to delivery, ensuring compliance with policies and regulations. Maintained accurate records, track inventory levels, and implemented process improvements to enhance overall procurement efficiency.

County Dublin, Ireland

✅ Streamlined logistical processes for City Wonders tours across various cities, ensuring smooth on-site operations.✅ Established and maintained positive relationships with venues and service providers, securing optimal rates for tickets, transportation, headsets, and other tour essentials.✅ Processed coordination reports from tour guides, ensuring data accuracy and facilitating effective communication.✅ Authored and updated procedures to optimize internal workflows and enhance operational excellence.✅ Provided comprehensive training to new staff members, equipping them with the necessary skills and knowledge to excel in their roles.

County Dublin, Ireland

✅ Managed a high volume of daily calls, providing customer service in Portuguese, Spanish, and English for inquiries related to Lufthansa products and services.✅ Maintained up-to-date knowledge of Lufthansa products and services, enabling informed responses to customer inquiries. Worked diligently to understand each customer's needs through effective needs assessment.✅ Responded to passenger complaints in a professional and effective manner, addressing concerns promptly and ensuring a positive customer experience. Demonstrated the ability to handle challenging situations with professionalism and efficiency.

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