Diego Sonoda Email & Phone Number

State Of São Paulo, Brazil

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Managing the CMS platform, conducting testing, and designing pages and materials. Developing creative campaigns to ensure brand consistency. Performing business analysis to identify market trends and integrating insights into web design projects to enhance user experience and business outcomes. Additionally, supporting the marketing team and other departments with diverse tasks.

Sydney, New South Wales, Australia

My tenure at the Apollo Restaurant in Sydney has been marked by a dedication to excellence in a high-pressure, fast-paced friendly fine dining environment. My role extends beyond typical waitperson duties, entrusting me with the responsibility of closing the restaurant. This includes sending shift and financial reports and balancing the till, tasks that underscore my reliability and trustworthiness as a professional. A key contributor to enhancing the restaurant's reputation, I have consistently received five-star reviews, significantly lifting the overall review rate and contributing to a positive dining atmosphere.Key Responsibilities- Guest Experience Management: Ensure each guest receives an outstanding dining experience, contributing to high customer satisfaction and repeat patronage.- Financial Reporting and Management: Responsible for closing the restaurant, including financial reporting, counting the till, and ensuring it balances accurately.- Team Collaboration: Work closely with diverse teams across the venue to maintain the high service standards Apollo Restaurant is known for.- Feedback Enhancement: Actively contribute to improving the restaurant’s review ratings through exceptional service and attention to guest needs.

During my 3-month apprenticeship in Digital Marketing, I utilised and expanded my skills in web development, data analysis, business analysis, and marketing. My main focus was to streamline and enhance the digital presence of our client's brand by unifying various platforms under a cohesive brand identity. I introduced innovative functionalities, developed modern websites, and crafted targeted marketing strategies in collaboration with an AI company. This role allowed me to blend technical proficiency with creative design, contributing significantly to the evolution of the brand's digital footprint.Key Responsibilities- Brand Integration: Spearheading the integration of diverse platforms to create a unified brand experience for the clientele.Web Development and Enhancement: Taking the lead on developing new, modern websites that align more closely with the brand's identity and improving functionality on existing sites.- Data and Business Analysis: Data analysis is employed to inform business strategies and marketing initiatives, ensuring data-driven decision-making.- AI-Driven Marketing Strategies: Collaborating with an AI company to devise and implement cutting-edge marketing strategies that leverage artificial intelligence for enhanced customer engagement.

Curitiba, Paraná, Brazil

Analyse client development and create increased customer loyalty. Manage travel processes. Create a strong team. Administrate incomes. Analysing the ways to find more customers, travelling to the destinations offered to evaluate the pros and cons of the city, hotels, exchange courses and tours. Achieve the sales targets by creating strategies through data analysis. Skills: - Client Relationship Management: Expert in analysing client development to cultivate increased customer loyalty.- Travel Process Management: Skilled in overseeing all aspects of travel arrangements, including flights, accommodations, and tours.- Team Leadership: Proven ability to build and lead strong teams, ensuring high performance and exceptional service delivery.- Financial Administration: Competent in managing incomes and budgeting effectively to maximize profitability.- Strategic Sales & Marketing: Adept at designing and implementing marketing campaigns that attract new customers and meet sales targets through insightful data analysis.- Product Development: Experienced in developing both standard and bespoke travel packages to meet diverse client needs.- Digital Proficiency: Proficient in updating company websites and utilizing digital tools for marketing and sales strategies.- Market Expansion: Demonstrated success in expanding sales markets, particularly in the International Cruise sector.- Awards & Recognitions: Recipient of the Excellence Award Costa Crociere 2014 and Visual Tourism Award 2012/13, highlighting outstanding achievements in the travel industry.

Masters Of Business Information Systems, Information Technology

This master's program has equipped me with a blend of high-level professional insights and deep technical knowledge, enabling me.

Acting Screen Studio, Acting

I elevated my professional toolkit with the Actors Studio Course. Through immersive training in improvisation, script interpretation.

Diploma Of Information Technology, Information Technology

Key Skills & Knowledge Areas: - Web Technologies & Programming: equipped to design, develop, and maintain dynamic and responsive websites..

Diploma Of Leadership And Management, International Business

Key Skills & Knowledge Areas: - Customer Service Management: Expertise in managing quality customer service, focusing on exceeding.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

During my Bachelor of Business Administration, I engaged in numerous projects and activities that enriched my understanding of business.