Identify and organize customer needs, pain points, and business requirements.Writing technical proposals considering improvements in business processes focusing on insurance and banking companies. No-code / Low-code framework.Definition of product backlog.I managed a team of 6 people.Main achievements:General de Seguros (México): digital transformation of the insurance quotation and policy issuance process. The number of policies issued after the first year increased by 40%.Zurich Santander (México): digital transformation of the claim process, resulting in an NPS index value of 75.BANESCO (Panamá): Development of the end-to-end consumer credit process. Final stage of development by the time I moved to HK.

Consulting company specialized in the implementation of digital information management servicesbased on open source technologies: Greenstone, DSpace, OpenKM.- Design of institutional repositories and digital libraries for information retrieval.- Analysis and diagnosis of customer information needs - Execution and supervision of technical implementation activitiesMain achievements:The Buenos Aires Grain Exchange: implementation of digital libraryLatin American Council of Social Sciences - CLACSO: implementation of digital libraryBarcelo Foundation: implementation of Institutional repository

El Grupo de usuarios de Greenstone de Latinoamérica se creó el 1º de septiembre de 2009 con la finalidad de colaborar en la difusión del software open source como herramienta de gestión de información, así como también apoyar iniciativas regionales relacionadas con capacitación y desarrollo de bibliotecas digitales.

Implementation of Greenstone Digital Library software.Implementation of OJS software.

- Coordinate the technical support activities necessary to ensure the operation of the ANAC’s end-user platform.- Management of the Agency’s microcomputer resources, ensuring the continuous operation of all the equipment and associated software.- Management of document digitization projects, digital library and HR System.Implementation of open source software for ticket management, help desk, document management, online exams, Kanban boards.- SLA monitoring with solution providers.- Drafting of technical specifications for bidding documents.- I managed a team of 10 people.Main achievements:Implementation of the integrated HR systemImplementation of online exam software for students and aeronautical personnel Technical consultant for 5 million documents digitization project.Implementation and coordination of Help desk for 40.000 aeronautical users community

Gestión del Proyecto de desarrollo del Sistema de Biblioteca central.Asesoramiento sobre digitalización y bibliotecas digitales.

Server admin.

Definition of projects: circuits, identification of information needs and process exchange.- Analysis of technologies applied to document management, with special emphasis onGreenstone.- Consultant to Courts and public bodies with reference to Greenstone software and documentdigitization.

- Consultant in technological solutions for information management and document digitization.- Technical advice on digitization hardware and software.- Implementation of Knowledge Retrieval Systems, Imaging and COLD Systems andhigh-volume storage solutions.- Product Manager- Technical support to the commercial department.