• Customization, configuration and extension of Microsoft Dynamics CRM 2015 and CRM2016. • Implementation of Sales, Marketing and Customer Services modules for Microsoft Dynamics CRM. • Develop C# plug-ins for Microsoft Dynamics CRM 2015 and CRM2016 solutions (including CRM as web services). Customized Microsoft Dynamics CRM organizations at the form, entity, relationship, reports, workflow, dialogs, and business unit/user role permission level. • Validate and update CRM JavaScript libraries for software upgrade. Create and enhance custom and existing entities, attributes and workflows. • Develop and implement reports using SSMS and SSRS .• Conduct knowledge transfer sessions in order to explain certain application's functionalities to peers.

• Customization, configuration and extending of the Microsoft Dynamics CRM.• Understanding the CRM Industry.• Implementing client needs in the Microsoft Dynamics CRM.• Software development within the Scrum framework.• Implementation Sales, Marketing and Customer Services modules for Dynamics CRM 2013 and 2015.

• As TSP coach ensuring that the final product met the client’s needs (quality and on schedule).• Understanding of the importance of the continual improvement processes like CMMI, PSP, TSP and SCRUM in the Software Industry.• Understanding the Software Industry.• Implementation of Business Intelligence strategy for the Colombian government to reduce extreme poverty in our country.• Developing a software solution for the Colombian government to reduce extreme poverty in our country.• Developing a software solution that integrates education with technology allowing students to carry out their educational process in an innovative way.

• Understanding the Call Center Industry.• Strategy Business Intelligence maintenance, creating reports and ETL to show key performance indicators to call center managers so that they could take sound decisions regarding the company.• As IVR coordinator, I achieved the stabilization and continual improvement of the IVR system.• Implementation of Digital Signage strategy to show key performance indicators to the call center agents.