-Provided over the phone technical assistance to customers, third-party dealers, and fellow field service engineers by identifying issues and accessing applications, hardware, software, OEM parts, and network related issues while performing remote troubleshooting and diagnostic evaluations. Ability to make recommendations for corrections or enhancements. -Demonstrated good judgement by effectively documenting issues and solutions into a customer relationship management cloud based software (Salesforce) to adhere company’s compliant with all regulatory and quality assurance requirements. Strived to achieve results and meet goals in a team environment. -Performed pre-staging of portable x-ray systems (Fujifilm FDR GO and FDR GO+, FDR Aqros) in a warehouse by installing applications, software, optional accessories, and licensing enabling our service team to perform installation efficiently on-site by reducing service cost in a timely manner. Evaluated countless digital detectors (Fujifilm DEVO, DEVO-2 and DEVO 3) by reviewing error logs, raw images, identify artifacts and recommending board replacements or calibration processes extending life of equipment and reducing replacement cost. -Maintained technical expertise on medical x-ray systems through technical service manuals and stays abreast with current and future advancements through continuous education. Assist with technical training of installation guidance, upgrades or troubleshooting techniques.

-Performed and coordinated preventive maintenance requirements of over 2,800 medical and dental equipment to include optical systems, ultrasounds, defibrillators, electro-surgical units, dental chairs, dental x-ray units, centrifuges, physiologic monitors, laboratory, pneumatic, and general medical diagnostic equipment while assuring 98% compliance with Joint Commission standards. -Daily interface with hospital staff including physicians, nurses and medical assistants in resolution of complex medical equipment issues. Provided recommendations for new equipment procurements. -Performed maintenance and repairs of dental department Getinge sterilization systems which increased the life span of equipment by 5 years and reduced failure rate by 25%.- Assisted in the renovation of dental clinic by dismantling and reinstalling of over 25 ADEC dental chairs, and performed output verification of Kodak K2200 digital X-ray systems. -Departmental Supervisor of Materials and Operations, responsible for fourteen Military & Civilian personnel. Organized meetings, events and training programs in support of providing quality healthcare to over 50,000 active duty military members and beneficiaries. Ensuring proper logistics and delivery of medical supplies and equipment to all areas of medical clinic.

-Responsible for the dismantling and removal of existing equipment and the assembling, installing, electrical safety performance and validation of 2,000 pieces of new laboratory equipment valued at $3.5 million for a major Blood Bank replacement project. -Main Operating Room (MOR) medical equipment manager; performed service & repairs of high-end Steris sterilizers and Stryker endoscopy equipment. Responsible for the procurement and maintenance of all Operating Room Department’s service contracts worth over $200,000 annually.-Assisted in Digital Radiography repairs and troubleshooting of Fujifilm and GE Healthcare Ultrasound systems. -Expert in Immucor Neo/Galileo and Abbott Prizm chemical analyzers. Assisted in the installation, component troubleshooting, repair, calibration and quarterly preventive maintenance in the Armed Forces Blood Bank of the Pacific. Saved the organization over $80,000 in annual service contract costs and prevented loss of blood units. Increased production by decreasing down time from an average of 5 days to just 1 day while still meeting critical operation demands.

Warehouse support manager, assisted 120 military personnel by managing over 1800 of medical line items for 25,000 active duty and beneficiaries with an annual budget of over $1.5 million. Maintained operational levels to maximize daily hospital patient care.