Dien Do Email & Phone Number

Chicago, Illinois, United States

Torrance, CA

• Analyzed, designed, and implemented business systems, reports, and collaborated effectively with all levels of users and leaders within the organization.
• Designed and implemented the Sales Compensation System annually with new Sales Compensation Plan extracting qualified sales and calculating monthly/quarterly commissions, quota, and performance bonuses for multiple.
• Developed a database to automate the Renewal Invoice price calculations and printing, increasing 80% in efficiency.
• Enhanced several program components of the Customer Order Processing system and Administrative Management System reducing processing time by 50%.
• Maintained Pension Earnings Tracking system to keep employee information and pension data up to date.
• Produced management, marketing, and revenue reports with high quality work in a timely matter to support executive decision-making.

Menlo Park, CA

• Technically supported direct marketing analysts in direct mail projects to promote a wide range of insurance products targeted at Sears/Allstate/Dean Witter/Coldwell Banker customers nationwide.
• Analyzed customer requests and designed, coded, tested, implemented programs that produce the required results.
• Generated cost estimates and project schedules to clients.
• Provided internal/external program/system documentation.
• Advised users in solving problems and maintained good working relationships.
• Utilized PL/I, JCL, IBM912, MVS/ESA, TSO/E, ISPF/PDF, IBM utilities, GROUP 1 software products, DOS, ICHART, IBM Display Write4/V2.

Baton Rouge, LA

• Enhanced the on-line Executive Bulletin/Administrative Memorandum Issuance system application and the Supplementary Medical Insurance Enrollment system application to be more user-friendly.
• Coded, tested, implemented programs as a team member of the Child Support Enforcement system.
• Maintained documentation for system backups and restart procedures.
• Scheduled production runs in coordination with job setup unit.
• Assisted in the design and development of new Adabas/Natural applications with emphasis on data element definition, data dictionary, and database file definitions.
• Utilized ADABAS Natural, COBOL, JCL, TSO/ISPF/PDF, VSAM, IBM utilities, IBM 3090, MVS/XA.