Diep Phan (Layla Phan) Email & Phone Number

- Help build quality assessment process and conduct quality assessment work by ensuring and evaluating the delivery quality of the global sellers, products and contents reviewed;- Conduct root cause data analysis and provide key actions to improve processes;- Participate in the development of quality inspection standards and continuously optimize the.

- Raise misjudge cases and mismatch about policy to analyze in calibration meetings.- Conduct cascade new updates and give policy advice for SQA.- Conduct coaching session with SQA whose accuracy has not reached the required rate, clarify the policy, explain case by case, find out the causes of the error, help QAs improve their accuracy, reduce misjudged.

- Audit queue sampling as required daily target.- Perform Respondent and Arbitrator role in appeal process.- Support on-call ticket. - Execute assigned projects.

- Responsible for the content safety of short and live video products, ensuring their legal compliance. - Responsible for developing, maintaining and implementing Community Content Security Standard. - Engaging in the improvement and operation strategies of Content Management System. - Coordinating with supervising departments to timely deal with contents.

- Exploit and write news related to the entertainment category.- Write press releases for assigned events.- Write PR articles for assigned entertainment projects.- Write field news at the live events.