Diep Vien Email & Phone Number

Ho Chi Minh City, Vietnam

Build project from zero. Work as data full circle, lead of solo-data-platform.Data Analyst: - Design and built e-commerce dashboards that provides real-time insights into order processing, optimizing each step's efficiency. - Monitor order processing times, canceled rate and returned rate, allowing for the identification and optimization. Implemented robust tracking of order canceled reasons and returned orders, facilitating data-driven decision-making and process… Show more Build project from zero. Work as data full circle, lead of solo-data-platform.Data Analyst: - Design and built e-commerce dashboards that provides real-time insights into order processing, optimizing each step's efficiency. - Monitor order processing times, canceled rate and returned rate, allowing for the identification and optimization. Implemented robust tracking of order canceled reasons and returned orders, facilitating data-driven decision-making and process improvements. - Effectively manage order backlog, ensuring on-time fulfillment and enhancing customer satisfaction. - Implement performance for various sales channels, products to driving revenue growth. - Develop a sell-through dashboard to identify slow and fast-selling products, optimizing inventory management and reducing holding costs. - Design a customer dashboard to optimize customer experiences, utilizing data-driven insights for targeted marketing and improved customer retention.Data warehouse: - Define structure and manage data warehouse. - Follow billing to optimize cost.Data Engineering and QC data: - Migrate previous data to ScaleUP, detect and repush not match data. - Make current data be cleaned by re-define master data, handle current database, synchronizing data. - ETL data from ScaleUP to data warehouse for analyzing purpose. - Build telegram bot support users use cases. - Maintain the data accurate.Setup environment: Create virtual machine and setup environment.Tech Stack- Server: Google Cloud Platform- Language: R- Data warehouse: Bigquery- Dashboard: Looker Studio Show less

Ho Chi Minh City, Vietnam

Responsible for cost control, business license registration, accounting, apartment’s rental fee and finding lead.Collect data, develop and optimize business models. With cost, revenue, operation process, and making decisions.Collecting and analyzing data helps increase the fill rate from 57% to 92%, revenue increases 36% after one month in April 2021 by decreasing 14% apartment’s rental fee.

Ho Chi Minh City, Vietnam

Proud of being part of team with main focus on developing in-house business operation system in order to replace current outsourcing system (LS Retail, Magento).Working with stakeholders to get requirements.Working with data to protect our data and get insight.- EcommerceVisualizing and Optimizing Order processing performance, main focus on processing time and processing rate for each stage. Key Result from 03/2022 to 11/2022 is decreasing cancellation rate from 26% to 15%,… Show more Proud of being part of team with main focus on developing in-house business operation system in order to replace current outsourcing system (LS Retail, Magento).Working with stakeholders to get requirements.Working with data to protect our data and get insight.- EcommerceVisualizing and Optimizing Order processing performance, main focus on processing time and processing rate for each stage. Key Result from 03/2022 to 11/2022 is decreasing cancellation rate from 26% to 15%, failure rate from 9% to 5%, increasing completed rate from 65% to 80% by: - Increasing on time packed rate, from 78% to 90%. - Increasing on time delivered, from 50% to 70%. -Detecting and preventing fraud customer. - Optimizing inventory accuracy.Visualizing inventory allocation, slow and fast selling goods to optimize inventory.Developing telegram chat bot using R programming to support users to get or synchronize data.Key result is processing and optimizing data of 2000 Ecommerce orders and 2800 POS orders daily.- Website and AppsVisualizing main metrics to optimize website performance. Analyzing customers insight to get leading for facebook ads.Apps: Document main metric for apps.- Data warehouse and ETL dataETL data from multiple source (database of operation system such as LS Retail, Magento) to Bigquery with main role as documenting, ETL data using R Programming and being a small part of developing api using Java language.Detect and re-synchronizing error data using R Programming.Following up data warehouse cost.Key Result is reducing 50% bigquery cost by optimizing query.- Other RoleDocumenting and being a small part of developing api to synchronize data from In-house Operation System (in progress) to Current Operation System (LS Retail, Magento, Oracle) with scope of inventory, revenue using Golang language. Show less

Ho Chi Minh City, Vietnam

Find leads and listings, verify data. Consult customer suitable real property.Build formula to calculate property’s price, updated by present data. This formula help making profit 200.000.000 VND in 2 weeks for a deal.

Binh Duong, Vietnam

Control and optimize operating parameters, equipment status, semi-product quality.Take the main role in creating and editing manual operating process in workshop.Support Manager in maintaining quality management systems.Coming up idea, making the plan for project: “To economize energy in production workshop” with one solution had been apllied in production workshop: “Connecting six milk powder silo to reduce waiting time”. Decrease 600.000.000 VND/month of manufacturing costs.

Ho Chi Minh City, Vietnam

Find customers in various fields, especially in brewing, beverage or dairy field, investigate customer’s factory, consult accommodate spare part.