Dierra Carter Email & Phone Number

United States

▪ Assists Leads, CSPs, Leadership and other departments with resolution of escalated customer situations as needed while assuming ownership for customer outcomes.▪ As needed, may serve as an Interim Sr. Lead to provide intraday support to Leads, and CSP team while ensuring that customers continue to receive quality service.▪ Uses, creates and maintains reporting and observations to provide continual evaluation and support of department needs.▪ Reports and responds to emergency and trouble outages and serves as a liaison between the company, the customer and emergency agencies. ▪ Plans, coordinates, and oversees projects to resolve issues that impact customers and team members that require specialized action to resolve and/or communicate to customers (billing system issues, post-storm specialized projects, mass billing adjustments etc.).

Tampa, Florida, United States

▪ Receive inbound calls for new and current customers ▪ Effectively answer and resolve various residential customer inquiries in a friendly, professional manner▪ Complete tasks such as billing synopsis, turns on, turn offs, transfer of service, etc.▪ Trained to handle emergency calls due to outages, gas leaks, etc.

Tampa, Florida, United States

▪ Managed all front desk operations with the assistance of two to three staff members▪ Assisted tenants by logging and delivering packages ▪ Checking in contractors for work ▪ Securing building and making sure perimeter is safe by monitoring cameras ▪ Sent tenants property related email notifications/reminders and updates, as well as other administrative duties.

Tampa, Florida, United States

▪ Enter new and existing registration applications in Voter Console to maintain customer records▪ Face to face interaction with Voters, preparing them for voting ▪ Assisted Front desk in preparing files by copying/faxing/scanning documents

Tampa, Florida, United States

▪ Managed entire office ▪ Front Desk Coordinator ▪ Answering incoming service calls using a multi-line phone system ▪ Assisting Commercial Customers quickly and professionally ▪ Dispatching HVAC Techs ▪ Inputting orders and services into COINS software ▪ Contract renewal, billing and set up ▪ Maintain and manage existing local filing systems and processes ▪ Processing payroll▪ Ordering and receiving needed parts for techs.

Tampa, Florida, United States

▪ Reengage and Conduct phone interviews with past students. ▪ Consistently meeting/ exceeding quantitative and qualitative goals including enrollments, starts, conversion rate, show rate, product/program knowledge. ▪ Ability to comply with all government regulations, laws, standards and accreditations. ▪ Operate iDash/CampusVue to track and manage all existing students.

Tampa, Florida, United States

▪ Provided superior customer service to students while helping them enroll into undergraduate programs. ▪ Worked closely with students and analyzed their needs to help them choose the right degree and career path. ▪ Consistently ranked above my peer group average in all metrics. ▪ Lead team of 15 reps. Assist Manager in daily work processes, including live monitoring, coaching, development, and calibration sessions. ▪ Being the “Go-to” person for product and process knowledge for my team members. ▪ Providing superior customer service to students while helping them enroll into courses. ▪ Working closely with students and analyzing their needs to help them choose the right courses to obtain their BSN. ▪ Help troubleshoot for those having issues with the online platform.

Tampa, Florida, United States

▪ Conduct phone interviews with potential students. ▪ Consistently meeting/ exceeding quantitative and qualitative goals including enrollments, starts, conversion rates, show rates, product/program knowledge. ▪ Ability to comply with all government regulations, laws, standards and accreditations. ▪ CampusVue to track and manage all new and existing leads. ▪ Work alongside corporate marketing, financial aid and registrar departments

Bachelor Of Business Administration - Bba, Entrepreneurship/Entrepreneurial Studies

Associate Of Arts - Aa, Liberal Arts And Sciences, General Studies And Humanities