Dierre Scott Email & Phone Number

St Louis, Missouri, United States

Prepared and submitted SARs for FinCEN and other regulatory agencies, ensuring accuracy and adherence to legal standards.Investigated and documented high-risk escalations, referrals, and activities such as money laundering, fraud, sanctions terrorist financing, and other illicit transactions Investigated Bitcoin transactions using Blockchain and Chainalysis analytics.Reviewed cases based on typologies (e.g., sanctions, EFE, Child Abuse Materials), ensuring rapid responses to regulatory concerns.Monitored regulatory updates and AML trends, adapting investigations to meet evolving compliance needs.Partnered with cross-functional teams (Risk, Engineering, Operations, Product) to strengthen fraud prevention measures.Conducted daily risk assessments and root cause analyses to detect potential fraud, enhancing fraud controls by analyzing customer behavioral patterns to distinguish between authentic and suspicious activity.Assisted in developing KPI monitoring dashboards and tracked emerging fraud patterns to recommend new detection and prevention strategies.Adhered to regulatory timelines, maintained operational risk management, and investigated fraud trends including Account Takeovers (ATO), ACH, and chargeback fraud.Utilized SQL and Snowflake for large dataset analysis, identifying trends and anomalies relevant to investigations.Provided customer support through Salesforce (CF1) and Zendesk.Supported ad hoc data analysis for investigations and worked closely with law enforcement, legal, and internal stakeholders as needed.Helped maintain and develop risk management frameworks, policies, and internal controls, ensuring alignment with industry best practices.Proposed risk ratings based on anti-financial crime factors (e.g., customer type, geography) and contributed to integrated risk management across business functions.Experienced in a fast-paced, high-growth fintech environment (Cash App), adept at navigating ambiguity and adapting to rapid changes.

Greater St. Louis Area

Verified benefits and eligibility for medical services, ensuring prompt and accurate billing cycles.Processed claims, managed denial resolutions, and secured insurance authorizations for hospital services.Enhanced patient satisfaction by addressing inquiries and concerns via email, phone, and chat.Assisted with scheduling diagnostic and surgical procedures, and managed Protected Health Information (PHI) documentation.Performed data entry for admission, discharge, and transfer systems.Conducted revenue cycle report analysis, contributing to the refinement of operational procedures and service delivery standards.

Maryland Heights, Missouri

Supported both tier 1 and tier 2 agents by troubleshooting complex billing, reconciliation, and enrollment issues, ensuring timely and accurate resolutions.Performed quality assurance evaluations to maintain high standards and compliance across team workflows.Managed and prioritized work queues to improve workflow efficiency and meet regulatory compliance requirements.Processed electronic funds transfers for premium payments, ensuring accurate and timely transactions.Adjusted medical claims with precision, aligning with Medicare regulations to maintain operational and financial integrity.Monitored claim statuses and followed up on pending claims, minimizing delays in the reimbursement process.Collaborated with cross-functional teams or external stakeholders to streamline workflows and implement process improvements.Resolved escalated member inquiries related to benefits, claims, and enrollment, enhancing member satisfaction.Tracked performance metrics and provided feedback to improve agent productivity and service quality.

500 Technology Drive St. Charles, Mo 63304

Managed payments, refunds, and collections through phone and chat, resolving customer issues.Investigated missing or misapplied payments, ensuring accurate adjustments for Verizon Home Services.Set up auto payments for home phone, internet, and TV services.Restored suspended accounts due to nonpayment or ported-out numbers.Recovered over $100,000 monthly through effective negotiations and resolution of collections accounts.Established payment arrangements to prevent accounts from going to collections.

Aml For Fintech, Finance, General

Diploma, General Studies