Diego Sanchez Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

Leading New Product Development: - Launched Buffer's AI Assistant- Launching Start Page by Buffer (www.buffer.com/start-page) - Developed Buffer's Engagement tool, Buffer’s social media engagement experience.

Distributed Team, Us

Worked with the Acquisition team focused on scaling via SEO

Distributed Team, Us

Worked with a team focused on exploration and development of new products. We experiment with new technologies in both new and existing markets

Distributed Team, Us

Started as a Product Owner for Growth, then worked with Discover: a cross-functional team focused around user Acquisition and supporting the process of discovering Typeform and putting the brand out there.Our responsibilities included Typeform's Public Web properties (Public Website, Blog, Help Center, Developer Portal) and leveraging external integrations to acquire new users.

Dallas, Tx, Us

-Led the Self-Service Adoption Program, working with a cross-functionalremote team of designers and engineers in NYC, Colombia, Argentina and Venezuela.- Implemented Client-facing initiatives (on DIRECTV's website, through SMS campaigns and social media) and Agent-facing initiatives (through calls, emails and via chat).

El Segundo, Ca, Us

Led the chat and messaging efforts for DIRECTV's Customer Care vertical in Latin America (text-based customer support for DIRECTV's clients in 9 countries: CO, AR, VE, PE, EC, CR, CH, UR, PR).-Increased visibility in key Customer Satisfaction metrics, such as Satisfaction Surveys Response Rates which went from 17% to 70% through optimization efforts using A/B testing strategies. -Decreased abandon rates by up to 16% using Agile Experiments that involved changes in UI/UX and copy. -Reduced Average Handle Times by 2 minutes for chat sessions through improvements in the chat window.

Android and iOS messaging app through which users could send messages to their friends that become available when they want them to (Send messages that show at a specific time in the future). -Worked closely with users to define the brand's identity, build the wireframes, prototypes, an Android and iOS app and iterate based on feedback.-Developed the iOS app in Objective-C.-Led a team to execute the vision, build the brand, API and Android app.

RollBack was an Android and iOS app for users to explore their phone's photos using Spaced Repetition and Learning concepts and Machine Intelligence. -Developed the iOS app in Objective-C-Designed the UI/UX for the Android and iOS app.-Built the brand's identity and led a group of Beta testers to gather feedback.Available in the App Store and GooglePlay.

Clunda was and Android and iOS app for users to share deals they found in local stores (Available in the App Store and Google Play until March/2014). -Developed the final iterations of the iOS app in Objective-C.-Led a team of three engineers and one designer to build and deploy an Android an iOS app to stores.-Worked with the team to iterate both the apps based on bug reports, feedback and key metrics.-Defined the brand's identity and assembled the founding team.-Conducted thorough market research in order to identify trends and opportunities and guide the app's iterations.Clunda's promo video: https://www.youtube.com/watch?v=ZyQrdvt5Ka8Visit www.clunda.co/app for more information about the project.

MrDescuento was a website that filtered out deals tailored to each user’s interests (using an opt-in set of brands and categories). Our platform would send personalized emails using the Mailchimp API. -Led a team of developers and a designer in order to build the API, website and brand around the concept.www.mrdescuento.com

Bogotá, Cundinamarca, Co

Graduate Teaching Assistant for the course Sistemas Públicos (Public Systems). A course with an experimental approach that contributes to engineers' understanding of the public sector and fundamentals of economics (Marx, Keynes, Hayek, Smith). Managed a team of 5 undergraduate assistants for 2 years.

Interaction Design Specialization, Human Computer Interaction

Master'S Degree, Industrial Engineering

Industrial Engineer

Complementary Studies In Economics