Computer Support Specialist
• Troubleshooting desktop/laptop technical issues on client computers, break/fix and overall PC/MAC support• Installed software, modified and repaired hardware and resolved technical issues, Customer care/support, remote/onsite Customer success, Fix all clients problems/technical issues• Troubleshooting wide variety of applications and software/hardware issues, Identified and solved technical issues with a variety of diagnostic tools • Active Directory, SCCM, DameWare, Teradata SQL, Mainframes, SAMI, Pass Tools, Service-Now & Remedy ticketing systems and more; Advanced work with Service Now and Remedy• VPN, VMware, Microsoft Exchange, Service Desk, Citrix Apps, Microsoft Certified, MaxMC, Networking/Mapping, Remote PC Support, and more• Managed call flow/queue and on-call support for critical technical issues from VIP clients, while also supervising the team and giving support.