As a passionate and innovative leader with experience of empowering a team to excel by driving performance and maximising potential, I am known for providing executive leadership for cruise ship and hotel staff. My high-end skill set incorporates controlling and coordinating budgets and finances to reduce costs and increase profits without affecting the customer’s experience. I am skilled in managing hotel operations with a commitment to maintaining the communication flow between departments whilst coordinating crew matters. I create superior guest and employee relations by identifying and resolving issues to achieve and exceed organisational objectives. Furthermore, I consistently strive to create an advanced and unique experiences to elevate guest satisfaction.