Dietmar Lenden Email & Phone Number

London, United Kingdom

Com Laude provides an exceptional, client-shaped customer experience to brand owners seeking strategic domain name services.My role is as follows:Registrar• Managing client relationships• Processing client requests• Assisting clients with pricing and invoicing queries• Sharing domain knowledge with clients and colleagues• Business development Validations• Head of the Validation team• Running domain name validation programmes• Help clients identify policy requirements with regards verified TLD’s• Assist in building processes for validation and systems• Build relationship with ccTLD’s and future verified TLD’s in the next roundBlockchain services• Assessment of Brands blockchain strategy and making recommendation’s• Block chain domain name registration, NFT monitoring etc• Build the operational side of the business unit e.g.: report for client and strategy going forward• Ensure company is informed of any new developments in the sector as well as build relationships with various block chain providers• Creating, running, and completing project plan’sdotBRAND• C-level relationship building• High Level policy interpretation• Consultation in a complex, geographically dispersed environment• Deliver workshops to new gTLD applicants and non-applicants on the new gTLD process, TMCH usage, application next steps, non-applicant next steps, Com Laude Ltd front end registry management services, Com Laude registrar services and other topics around the new gTLD’s landscape• Assist .BRAND owners utilise their asset and also better understand the ongoing external usage of new gTLD’s• Assist .BRAND registries meet their legal and compliance obligation with ICANN• Represent .BRAND TLD’s at various ICANN events and working groups

London, United Kingdom

Valideus provides dedicated consultative and strategic services to brand owners seeking to launch and use their own gTLD. The Valideus service covers evaluation, application creation and prosecution, and lifecycle management of registries – in other words, a complete outsource service including the management of third-party suppliers including registry service providers and escrow agents. My role is as follows• C-level relationship building• Business development (existing applicants and next round)• High Level policy interpretation• Consultation in a complex, geographically dispersed environment• Creating, running and completing project plan’s• Assist new gTLD applicants with domain name registration policies in the new gTLD landscape• Assist new gTLD applicants understand ICANN regulations and requirements• Work on registry management policy for new gTLD applicants• Subject matter expert on TMCH, ICANN Technical policies, Registry Providers technical implementation plans• Work with New Business Development team in understanding the domain name market• Deliver workshops to new gTLD applicants and non-applicants on the new gTLD process, TMCH usage, application next steps, non-applicant next steps, Valideus Ltd front end registry management services, Com Laude registrar services and other topics around the new gTLD’s landscape• Form industry ties/relations with other applicants and interested parties in the new gTLD landscape• Further develop Registry Provider relations and understanding their requirements

Uk

I have extensive management experience in Customer Service Management, Operations Management and Project Consulting. Please contact me if you have any roles available.

London, United Kingdom

Lead Technical Project Consultant at Melbourne IT DBS .brand project. This role involved:• C-level relationship building• High Level policy interpretation• Consultation in a complex, geographically dispersed environment• Creating and running a project plan for each individual client (I was responsible for 9 clients - including Next plc, UBS AG, Reckitt Benckiser, Bosch, iSelect Limited etc and their 13 strings)• Gather client data and complete answer's (50 questions) with regards the ICANN application questions• Submit the applications on behalf of each client• Worked on the creation and completion of the standardized data submission templates• As the senior technical project consultant I was called on to sit in on all application consultants first client meetings, assist new project consultants with their clients and any tricky questions they may have• As the senior technical project consultant I was given the responsibility of assisting and taking on the project for some ‘difficult’ clients and being parachuted into take over clients that had expressed the desire of using a more senior consultant etc• As the senior technical project consultant I was also responsible for training of new project consultants in the EMEA / APAC and US regions and providing ongoing support with regards client queries etc• As the senior technical project consultant I was tasked with analyzing and deciding on a appropriate knowledge collection centre, this involved testing and evaluating three knowledge centre tools• As the senior technical project consultant I recommend Knowledge Tree and was the main point of contact for training, setup and ongoing queries with regards this client / internal facing tool• Assisted with the creation of the project process and implementation / roll out of the project• Worked closely with APAC General Manager, Products with the evaluation and dissemination of Verisign / AFNIC technical answers for the ICANN application process to consultants

I have extensive management experience in Customer Service Management as well as Operations Management. Please contact me if you have any roles available.

Operations Manager for the UK subsidiary of this Spanish company. I look after all operational and procedural functions within the UK. Supervising a team of IT technicians (part of the ISC: International Support Centre): shifts, holidays, tasks, training, etc.Some other aspects of the role:• Setup all processes and procedures within the UK office, ensuring they are adhered to and followed.• Planning and managing the implementation of contracts / projects• Ensuring conformity of client agreed SLAs: Quality control, regular reports, guideline reviews, resolution of incidents, etc.• Attend sales meetings and offering technical/operational expertise at these meetings• Responsible for the on-going coaching and development of Team leaders and technicians in pursuit of maintaining high levels of motivation and delivering excellent results, create and manage a network of partners for onsite support• Develop strong working relationships with external clients by ensuring maximum satisfaction and smooth implementation of contracts• Dealing with telecom/data infrastructure providers and other suppliers: negotiation, contract reviews, quotes, etc.

I'm currently the UK Online Sale and Support Manager for Group NBT Plc. I'm responsible for the day-to-day management, performance and motivation of a team of Online Sales and Support members. Senior member of the Online Business Strategy Team, working on implementing new projects and bringing out new products, develop strong working relationships with internal technical teams who look after the business units network.

Mainly dealt with running ADR reports for various DB clients.

I started as an operator and then moved upto team leader and then I was seconded to South Africa for a year to help create, manage, influence and setup the South African office of this US company.

Senior Political researcher for parliamentarians and also party liaison during the new MP's being sworn in, this entailed negotiations with other political parties with regards offices, car spaces and staff.

Bsocsc, Industrial Sociology And African Politics

I studied African Politics and Industrial Sociology.

Professional Certificate In Contact Centre Management And Strategy, Contact Centre Management

Project Management - Ms Project 2010, Project Management - Ms Project 2010

2 day training course in MS Project 2010

Matric