Dietmar Lenden Email & Phone Number

London, United Kingdom

• Com Laude provides an exceptional, client-shaped customer experience to brand owners seeking strategic domain name services.My role is as follows:Registrar
• Managing client relationships
• Processing client requests
• Assisting clients with pricing and invoicing queries
• Sharing domain knowledge with clients and colleagues
• Business development Validations

London, United Kingdom

• Valideus provides dedicated consultative and strategic services to brand owners seeking to launch and use their own gTLD. The Valideus service covers evaluation, application creation and prosecution, and lifecycle.
• C-level relationship building
• Business development (existing applicants and next round)
• High Level policy interpretation
• Consultation in a complex, geographically dispersed environment
• Creating, running and completing project plan’s

UK

I have extensive management experience in Customer Service Management, Operations Management and Project Consulting. Please contact me if you have any roles available.

London, United Kingdom

• Lead Technical Project Consultant at Melbourne IT DBS.brand project. This role involved:
• C-level relationship building
• High Level policy interpretation
• Consultation in a complex, geographically dispersed environment
• Creating and running a project plan for each individual client (I was responsible for 9 clients - including Next plc, UBS AG, Reckitt Benckiser, Bosch, iSelect Limited etc and their 13 strings)
• Gather client data and complete answer's (50 questions) with regards the ICANN application questions

I have extensive management experience in Customer Service Management as well as Operations Management. Please contact me if you have any roles available.

• Operations Manager for the UK subsidiary of this Spanish company. I look after all operational and procedural functions within the UK. Supervising a team of IT technicians (part of the ISC: International Support.
• Setup all processes and procedures within the UK office, ensuring they are adhered to and followed.
• Planning and managing the implementation of contracts / projects
• Ensuring conformity of client agreed SLAs: Quality control, regular reports, guideline reviews, resolution of incidents, etc.
• Attend sales meetings and offering technical/operational expertise at these meetings
• Responsible for the on-going coaching and development of Team leaders and technicians in pursuit of maintaining high levels of motivation and delivering excellent results, create and manage a network of partners for.

I'm currently the UK Online Sale and Support Manager for Group NBT Plc. I'm responsible for the day-to-day management, performance and motivation of a team of Online Sales and Support members. Senior member of the Online Business Strategy Team, working on implementing new projects and bringing out new products, develop strong working relationships with.

Mainly dealt with running ADR reports for various DB clients.

I started as an operator and then moved upto team leader and then I was seconded to South Africa for a year to help create, manage, influence and setup the South African office of this US company.

Senior Political researcher for parliamentarians and also party liaison during the new MP's being sworn in, this entailed negotiations with other political parties with regards offices, car spaces and staff.

Bsocsc, Industrial Sociology And African Politics

I studied African Politics and Industrial Sociology.

Professional Certificate In Contact Centre Management And Strategy, Contact Centre Management

Project Management - Ms Project 2010, Project Management - Ms Project 2010

2 day training course in MS Project 2010

Matric