Christopher Dietz Email & Phone Number

Munich, BY, DE

Munich, Bavaria, Germany

• Leadership of 4 employees across 3 locations
• Strategic development of the Digital Identity divison to establish a company-wide standard for Identity and Access Management
• Budget planning and accountability (€1,2 million)
• Introduced an Identity and Access Management (IAM) platform
• Project lead for digitization and automation of IAM processes and service requests to reduce manual workload and improve efficiency
• Hands-on participation in daily operations

Munich, Bavaria, Germany

• Leadership of 14 employees across the regions APAC, EMEA, AMERICAS
• Global IT support for 5000 users, including VIP support
• Optimization of support processes to increase efficiency and standardize workflow
• Digitized and automated identity management processes between HR and IT
• Implemented a central documentation platform to enhance team communication and knowledge management
• Coordinated escalation management

Munich, Germany

• Leadership of 8 employees across 3 locations
• Strategically developed the department with a focus on user satisfaction and service orientation
• Introduced a digital tool to optimize requirements management and automate processes
• Project lead for all IT projects within the area of responsibility

Haar, Bavaria, Germany

• Functional leadership of 9 employees across 3 locations
• Apprenticeship supervisor for 4 trainees in the field "IT Specialist for System Integration"
• IT support for 3400 users, including VIP support
• Provided consulting, management and project lead for all IT projects withing the assigned organizations, including the introduction of new software, system expansions, rollouts, and IT support for new site openings
• Coordinated IT requirements and escalation management
• Developed ITIL-complaint processes

Munich, Bavaria, Germany

• Planned and operated Linux/Unix environment for clients (including Intel, BMW)
• Administered High Performance Computing (HPC) clusters

Stegen Am Ammersee, Bavaria, Germany

• Planned and executed a data center relocation for Nokia Siemens Networks from Munich to Ulm
• Modernized the IT environment and organizational structures at Eurocopter
• Develped concepts and process for an IT service desk

Munich, Bavaria, Germany

• Coordinated and developed IT infrastructure for Siemens COM and Nokia Siemens Networks
• Planned, built, and operated data centers

Munich, Bavaria, Germany

• Provided full-service support for SUN Microsystems products (installation, configuration, administration, and support)