Ted Dietz Email & Phone Number

Boca Raton, Florida, Us

Created and maintained a billing system using Salesforce. Integrated EMR(s) and billing system(s) in order to streamline medical billing process, prior authorizations, utilization reviews and analytics. Created community portals for multiple clients. Responsible for all IT related systems (8x8, CollaborateMD, KIPU, Office 365, network administration, websites, Dropbox, OneDrive and more).

London, Greater London, Gb

Worked with teams using AGILE methodology. Integration of Thunderhead, IVR, Mulesoft, Informatica, SMS Magic, web services, lightening, communities, ClaimVantage, integration with ODS and notification triggers. This includes creating custom Visualforce pages, Apex, custom objects, process builder, and REST web services.

London, Greater London, Gb

Designed and created a customer portal for a new business. This includes creating custom Visualforce pages, Apex, custom objects, flows and process builder. Consulted with COO and customer service to improve processing of orders and improved system reliability.

London, Greater London, Gb

Designed and created an HR Portal. This includes creating custom Visualforce pages, Apex, custom objects, flows and process builder. Created invoices, purchase orders and contracts using Apex and Visualforce pages in order to integrate Docusign into Salesforce.

Alpharetta, Georgia, Us

Helped to design aspects of a Salesforce Portal Implementation. This includes custom Visualforce, Apex and single sign-on. Participated in creating Student application forms.

Alpharetta, Georgia, Us

Created a new solution for the university by leveraging the Salesforce.com platform, allowing fora 360 degree view of the student lifecycle beginning at recruitment, as well as implemented theservice console and live agent for the student support center. Created integration solution to populatePeopleSoft data into Salesforce. Exposed Salesforce Knowledge to public website and created preand post chat surveys. Document integration for integration administrator. Trained integrationadministrator for using Jitterbit Harmony.

Alpharetta, Georgia, Us

Implemented Salesforce.com Service Cloud for student advising. Integrated ERP/SIS (EIS) PeopleSoftCampus Solutions to Salesforce with Jitterbit Harmony. Migrated university-wide student advisingsystems (two legacy databases-one homegrown and one SugarCRM) to Salesforce.com.

Alpharetta, Georgia, Us

Indiana University, Technical Consultant – Implemented custom Apex to relate campaign member, event, and contact records. Implemented new instance of ExactTarget using AMPscript to update data back into Salesforce. Created reports for specific campaigns related to individual contact records within Salesforce using ExactTarget data.

Boca Raton, Fl, Us

Developed website for startup businessCreated and fixed multiple aspects of Salesforce using APEX coding and Visualforce pagesCreated web-based portal for the client (BJC) to track and monitor candidatesDeveloped a web portal using Crystal Reports and Xcelsius from Saleforce.com data

London, Gb

Created database to store and track HealthCare USA's policies and proceduresWorked with New Business Development to complete the application process for LouisianaCreated database to store and track HealthCare USA's past RFPs

St. Louis, Mo, Us

Developed standardized, ad-hoc, and dashboard reports using MS Access, Crystal Reports, SQL, MS Excel, and DTS. Upper level management made key strategic decisions based on the analysis and informationPerformed regular data integrity and reliability checks to increase application response time Implemented a web-based portal for the local offices to track individuals' required corporate trainingWorked with groups to discuss and implement software and hardware updatesMaintained and updated payroll (ADP) and billing system (PeopleSoft) dataCollected, tracked, reported, and collaborated, on a worldwide basis, the completion of required employee training Reported and tracked the annual merit and bonus awards to upper level managementProvided supervision and assigned work to the assistants and college internsDeveloped and implemented improvements for the tracking and communication of annual bonus, promotion, and merit awards to offices worldwide

St. Louis, Mo, Us

Performed and communicated descriptive analysis of various corporate dataResearched, developed, and provided feedback to leadership using performance indicators to improve the recruitment and retention of employeesDeveloped standardized, ad-hoc and dashboard reports using MS Access, Crystal Reports, MS Excel, and DTSManaged SQL databases and HR applicationsCreated, maintained, upgraded, and migrated new databasesCoordinated and provided direction to consultants in the development and distribution of new standard reportsParticipated in various projects using LEAN and Six Sigma methodologiesProvided support for the improvement of the department's applications and hardwareDirected the activities of

St. Louis, Mo, Us

Assessed, selected, configured, and purchased new hardware and softwareCoordinated the implementation of software and hardware upgrades between the I.T. and HR department project managersLed and supported focus groups to improve recruitment and retention initiativesProvided support for the department's applications, software, and hardware

St. Louis, Mo, Us

Screened and interviewed applicants for the Emergency Room and Hearts Services departmentsCreated and implemented new recruitment strategiesSupported managers in identifying and placing individuals into optimal rolesIdentified and improved various recruitment processes and strategies

St. Louis, Mo, Us

Screened, interviewed, and on-boarded new hiresVerified references and performed background checks for potential new hiresAssisted HR staff with recruitment eventsPerformed clerical duties

Directly involved in operations - managed the warehouse, assisted in introduction of new computer systems to better track orders, inventory usage, and improved efficiency of the customer service departmentReorganized the sample department

Maintained inventory based on ordering trendsEnsured proper in-coming call coverage Maintained and updated customer account and product filesFollowed-up on back orders for all customer service agentsCoordinated shipping and delivery schedules of material to dealers