Isabella Difiglio Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

− Manage 4 direct reports, and 1 indirect report− Spearhead the agency’s culture shift to fully integrate evaluation and continuous improvement to allow for data driven decision making− Develop and monitor agency-wide metrics across four major service area lines (over $7.5 million in grants) to demonstrate impact− Supervise the utilization of evaluation following the PDSA cycle to achieve program and project goals, ensuring accurate data collection, proper analysis, and necessary adjustments− Facilitate discussions on evaluation results with senior management and interdisciplinary teams− Maintain detailed procedural documentation and prepared quality assurance materials

Chicago, Illinois, United States

− Manage 1 direct report − Work with program area directors to strengthen practices and systems for program and grant compliance (e.g., fidelity to best practices or evidence-based practices; compliance with legal/funding expectations; compliance with regulations for third-party insurance reimbursement and Medicaid compliance)− Synthesize qualitative and quantitative insights across diverse programs and initiatives− Champion program staff to see evaluation as a tool in accomplishing objectives− Build effective infrastructure for reporting and data management in REDCap− Implement an equity-centered approach to evaluation to inform program improvement

− Collaboratively oversee quality in programs like Behavioral Health and Domestic Violence Counseling/Intervention through CQI implantation, logic models, and auditing− Create descriptive reports on a quarterly or fiscal year level with customizations to site and program specifics (e.g., FY21 Yearly Report for North’s Parenting Fundamental’s program)− Data management, analysis, and visualization via statistical tools SPSS, Excel, and Tableau

− Analyzed quantitative and qualitative research data to translate into interdepartmental reports− Worked collaboratively with colleagues to provide research and literature reviews focused on program related topics like domestic violence, early childhood education, and general counseling

Palos Hills, Illinois, United States

− Contributed to case management, treatment plan development, and documentation of client progress through the EHC system, SmartCare− Observed administration and integration of clinical functional assessments to adult mental health clients in session− Conducted therapy sessions utilizing evidence-based practices from Cognitive and Dialectical Behavioral Therapy under the supervision of a LCPC− Create and plan monthly group therapy meeting agenda’s− Conducted an art-based group therapy for adult mental health clients − Applied an intertwine technique of group psychotherapy and art therapy approach to encourage open self-expression, visually and verbally

Northbrook, Illinois, United States

− Conduct psychosocial assessments with family members− Provide bereavement education and support− Visit patients providing emotional support, comforting presence, and physical check-ins− Plan and facilitate a community caregiver support group

Chicago, Illinois, United States

− Worked with Clinical Interviewing (PSCH 381) & Crisis Counseling Techniques (PSCH 386)− Set up exams, assignments, rubrics, and interview “rooms” on Blackboard− Supervise undergraduate students on basic counseling skills (e.g., active listening, open questions, paraphrasing, etc.) while they conduct mock- interviews− Grade interview reports, short answer midterm exams, and final papers− Provide weekly office hours for students who needed extra support or guidance− Support and teach lectures to undergraduate students

Chicago, Illinois, United States

− Worked for the UIC’s Counseling Center initiative United Support Network (USN)− Co-facilitate a weekly support group attended by UIC graduate students− Utilize the principles of Group Psychotherapy and having a Conversational Discussion communication style in group− Attend weekly supervision with fellow group leaders to debrief− Educate and coach future support group leaders on counseling skills (e.g., active listening, empathy, open questions, paraphrasing, etc.)− Oversee mock-therapy sessions and provide constructive feedback− Discuss documented student progression during weekly supervision with the head professor and MSW supervisor− Build and upkeep organizations website− Coordinate and advertise monthly community building events− Run organization’s social media accounts

Chicago, Illinois, United States

− Educate and coach undergraduate students on counseling skills (e.g., active listening, empathy, open questions, paraphrasing, etc.)− Oversee mock-therapy sessions and provide constructive feedback− Discuss documented student progression during weekly supervision with the head professor and MSW supervisor

Chicago, Illinois, United States

− Worked in Dr. Courtney Bonam's social psychology research lab− Collaboratively conducted research on stereotyping, discrimination, and perceptions of multiracial people− Ran participants through an hour-long study including deception and debriefing interview− Trained new research assistants in proper procedures and data entry for current experiments to ensure valid results

Master Of Social Work - Msw, Specialization In Mental Health

Activities and Societies: United Support Network (USN)

Bachelor Of Arts - Ba, Psychology With A Concentration In Applied Psychology

Activities and Societies: InTouch Crisis & Support Hotline; Chancellor’s Student Service Award; Cum Laude