Diganta Borah Email & Phone Number

Kolkata, WB, IN

Kolkata, West Bengal

Chennai/Kolkata Area, India

Key Responsibilities: BB & PEX Lead (Process Excellence) and responsible for IFS/Communications domain Running LSS projects and mentoring them QMS, audits and compliance of the entire domain Conducting Six Sigma trainings and awareness programmes in collaboration with Central Quality team Ensuring the right focus and direction for training management.

Bengaluru Area, India

Leading TCEQ (Total Customer Experience & Quality) function for Global Service Desk, India Operations.Key Focus - SLA and KPI AdherenceCSAT AnalysisContinual Improvement PlanComplaints and Compliments Management SystemPre-emptive dashboard

Bangalore

Key Responsibilities: BB & DEG Lead (Delivery Excellence Group) and responsible for Analytics & M&IS domain Running LSS projects and mentoring them. QMS, audits and compliance of the entire domain. Conducting Six Sigma trainings and awareness programmes in collaboration with COE team. Ensuring the right focus and direction for training management and.

Bangalore

Key Responsibilities: Ensuring 100% QMS deployment across Domain Driving & Mentoring GB and Lean projects. Responsible for LSS penetration and running Kaizen activities Onus of streamlining the process improvement ideas and identifying the bottlenecks and gap areas, thereby encouraging the lean initiatives within the team. Key Achievements: Over.

Bengaluru Area, India

Key Responsibilities:  Performing Quality Check and providing feedback to junior Analyst on areas of improvement Preparing Quality Check list, updating SOP, preparing Process Map and conduction QC Calibration Performing defect analysis, addressing client escalation with systemic root cause and action plan Training facilitation on basic Quality tools &.

Bengaluru Area, India

Key Responsibilities: Processing insurance policy adhering to the standard guidelines Proofing the policies processed by Junior Analyst, clarifying their process related queries, providing feedback on defectsKey Achievement:  Consistent Performer – I was able to maintain my %Accuracy above 99% for 3 years

Bachelor’S Degree, Computer Science

Activities and Societies: NCC B.Sc. (Computer Science)

Master Of Business Administration (M.B.A.), Finance

MBA (Finance)