1. Supporting the design, development, and maintenance of computer systems and software.2. Installing and configuring hardware and software components of computer systems.3. Monitoring system performance to ensure it operates reliably and efficiently.4. Troubleshooting system and network problems, and implementing solutions.5. Participating in the planning and execution of system upgrades and migrations.6. Collaborating with other IT professionals to ensure system… Show more 1. Supporting the design, development, and maintenance of computer systems and software.2. Installing and configuring hardware and software components of computer systems.3. Monitoring system performance to ensure it operates reliably and efficiently.4. Troubleshooting system and network problems, and implementing solutions.5. Participating in the planning and execution of system upgrades and migrations.6. Collaborating with other IT professionals to ensure system compatibility and interoperability.7. Conducting research and evaluation of emerging technologies to support business needs.8. Maintaining system documentation and providing technical support to end-users.9. Ensuring compliance with company and industry standards for system security and data protection.10. Participating in on-call rotations to provide support outside of regular business hours. Show less

1. Direct the development, implementation and administration of all IT.2. Perform Project management of IT initiatives.3. Ensure timely and accurate delivery of technology products and services.4. Manage multiple areas of technology and multiple departments5. Manage internal/external application upgrades.6. Define and improve all system and network operations processes.7. Negotiate contracts with manufacturers for all software, hardware and consulting… Show more 1. Direct the development, implementation and administration of all IT.2. Perform Project management of IT initiatives.3. Ensure timely and accurate delivery of technology products and services.4. Manage multiple areas of technology and multiple departments5. Manage internal/external application upgrades.6. Define and improve all system and network operations processes.7. Negotiate contracts with manufacturers for all software, hardware and consulting services.8. Create strategic goals and convert to easily implemented plans.9. Manage external vendors relationships and services.10. Monitoring Company and Clients back ups.11. Develop and carry out an efficient documentation and filing system12. Giving First touch resolution remotely to clients issue. Show less

• Supervising junior engineering and technical staff moreover Agreeing timescales• Installing and configuring computer hardware, software, systems, networks, printers and scanners• Planning and undertaking scheduled maintenance upgrades• Creating & setting up the new users & Termination of users.• talking to clients and computer users to determine the nature of problems and responding to breakdowns• Investigating, diagnosing and solving computer software and hardware… Show more • Supervising junior engineering and technical staff moreover Agreeing timescales• Installing and configuring computer hardware, software, systems, networks, printers and scanners• Planning and undertaking scheduled maintenance upgrades• Creating & setting up the new users & Termination of users.• talking to clients and computer users to determine the nature of problems and responding to breakdowns• Investigating, diagnosing and solving computer software and hardware faults• Obtaining replacement or specialist components, fixtures or fittings• Configure any router & OS as per standard & requirement of client• Follow Escalating process to Level 2 and other support team as per the job nature• Document the process for fellow collogues• Rebuilt of Work Stations & Laptops• Test computers to ensure proper functioning of computer systems.• Train end users on usage of computer hardware and software. • Develop and manage effective professional working relationships with contractor personnel, co-workers and clients. • Adhere to policies as per corporate manuals and directives.• Backup system support & Monitor daily backups. Show less

• Supports specified, limited line of technical products using defined problem solving methodology• Logs call records and assigns call types• Can Troubleshoot modem of any Brand and setup connection• Resolve any Query for home phone • Constructs individual case reference files and updates case management data base / logs• Conducts limited suggestive selling of client service and support line products• Diagnoses end user problems using systematic listening and probing… Show more • Supports specified, limited line of technical products using defined problem solving methodology• Logs call records and assigns call types• Can Troubleshoot modem of any Brand and setup connection• Resolve any Query for home phone • Constructs individual case reference files and updates case management data base / logs• Conducts limited suggestive selling of client service and support line products• Diagnoses end user problems using systematic listening and probing approach• Consults on-line web tool, computerized data base, manuals, circulars or internal resources for information on resolution procedures• Provides information and direction as required for simple problem resolution• Researches problem / case history using computerized data base for relevant product information• Documents case resolution in computerized database• Escalates calls to Tier 2 support group via warm transfer for problem resolution in matters of greater complexity• Initiates dispatch procedure for hardware pickup and shipment as appropriate for limited product line• Performs outbound follow up on existing cases as appropriate• Review client information and knowledge updates regularly Show less

- Connect customers with the right services - Contact and arrange interview appointments for candidates- Provide accurate account information for both business and residential customers through phone and email services- Listen carefully and identify the customers’ needs and requirements- Log and accurately track interactions with customers ensuring key information is recorded - Recognize customers value and business history - Ability to communicate and interact at all… Show more - Connect customers with the right services - Contact and arrange interview appointments for candidates- Provide accurate account information for both business and residential customers through phone and email services- Listen carefully and identify the customers’ needs and requirements- Log and accurately track interactions with customers ensuring key information is recorded - Recognize customers value and business history - Ability to communicate and interact at all levels- Fast thinking and I take initiative when needed- Achieve and desired outcomes - Sound understanding of computer software packages and computer and network hardware Show less

- Provide 1st tier technical support and troubleshooting for clients- Provide training to the clients in the use of system and applications- Install and maintain desktop environments and software for clients computers- Repair hardware/software products for clients - Network set up ,testing and troubleshooting- Liaise between clients and accounting department- Deal with international customers via phone and email- Forward enquiries to relevant… Show more - Provide 1st tier technical support and troubleshooting for clients- Provide training to the clients in the use of system and applications- Install and maintain desktop environments and software for clients computers- Repair hardware/software products for clients - Network set up ,testing and troubleshooting- Liaise between clients and accounting department- Deal with international customers via phone and email- Forward enquiries to relevant departments- Provide accurate account information - Provide product information and deal with queries Show less

- Provide quick and effective technical assistance via phone and email- Provide accurate account information for both business and residential customers through phone and email services- Log and accurately track interactions with customers ensuring key information is recorded- Establish rapport and connection with both potential and current customer