• Strategic Planning: Developing comprehensive marketing strategies aligned with business objectives to maximize frozen storage utilization and revenue growth.• Client Relationship Management: Nurturing and maintaining strong relationships with existing clients, ensuring their satisfaction, addressing concerns promptly, and identifying opportunities for upselling and cross-selling.• New Client Acquisition: Leading the acquisition of new clients by identifying target markets, generating leads, developing relationships, presenting value propositions, and negotiating contracts.• Market Research and Analysis: Conducting market research to identify market trends, customer needs, and competitive landscape, and utilizing the insights to refine marketing strategies and differentiate services.• Marketing Campaign Management: Overseeing the development and execution of marketing campaigns, utilizing various channels, such as digital marketing, social media, content marketing, and trade shows, to promote frozen storage services.• Pricing Strategy: Collaborating with the pricing team to develop competitive pricing models and strategies, ensuring profitability while meeting market demands and customer expectations.• Customer Satisfaction and Retention: Implementing strategies to measure and improve customer satisfaction levels, proactively addressing customer concerns, and developing initiatives to foster long-term client loyalty.• Cross-functional Collaboration: Collaborating with cross-functional teams, such as operations, sales, and logistics, to ensure seamless coordination and delivery of services, and to optimize customer experience.

• Build relationships with key customer employees.• Plan solutions to address clients' needs.• Advise clients on profitable processes.• Schedule regular meetings to ensure customer satisfaction.• Handle complaints and escalate issues as needed.• Ensure compliance with contract terms.• Research competition to retain customers.

• Research new markets and customer needs.• Prepare sales contracts and ensure compliance.• Create bundled promotional campaigns to increase sales.

• Responsible for overseeing the day-to-day operations of the team, distributing the workload evenly amongst staff and making sure motivation and performance levels are maintained.• Raise The Bar on execution & build towards Service Partners & Touch Points trust. Drive cost re-duction programs and work out strict targets for the year and monitor the savings periodically through simplicity, innovation and speed• To bring in the culture of continuous improvement through Process Audit, Internal Audit of Touch points to optimize on Service, productivity, cost and revenue.• Independently responsible for acceptance/rejection of customer activation based on own judg-ment in line with laid down regulatory requirements.• 100% Data Entry compliance measurement through audit report• Do a random sample audit of Data Entry, cPOS upload & Document Audit done by vendor, dis-patch of the forms to Circle/Zonal Warehouse. (Minimum 500 forms to be audited per month)• 100% HSW Compliance and Infra/Cleanliness of DHQ.• Periodical training to all stakeholders and minimum 5 distributor & 10 outlet visits per month• Sharing of audit results with all stakeholders and ensure an action on open points.• Strategize and Contribute VAS Revenue to the Zone/Circle through Postpaid Leads & other VAS Products.• M Pesa Drive through M Pesa Conversions (Target to be Taken from M Pesa Lead)• Constantly looking for ways to improve processes.• Implementing new initiative and making sure all staff understand them.

• Increase team upsell including high end VAS products that includes blackberry, data card. I-phone.• Managing stores VAS revenue.• Handling all escalation of the department.• Handling all data related complaints of Vodafone care, Nodal and Appellate.• Managing data related issues and escalation for corporates.• Providing and supervising Service partner Data Call center.• Handling IP, VVIP & celeb's data related complaints.• Nominated as circle SPOC for iPhone, Blackberry and USB Data card.• Responsible for updates, refreshers and training for the Team.• Coordinating with the central team for any updates and product launch.• Performs UAT for all Data product post launch and sharing the feedback with Marketing.• Maintaining MIS and sharing it with the Vertical Head, Corporate and Marketing.• Maintaining TAT above 95% and close looping % (same day).• Mapping individual as well as Team productivity.• Creating development opportunities and motivates high performance amongst Team Members.• Responsible for checking and upgrading BlackBerry and USB Data Card.

Computech solution is a technology based company which provides Laptop, Desktop, Printer, CCTV, Email Solution, OS Solution, Software solution. This company provides service & repair of all those electronic gazettes. It also has tied up with various corporates & done its business through e-tendering process with AMC facility.Key Responsibility:• Preparing training materials for new joiners • Training new joiners and working as in-charge for the process in absence of manager.• Grooming team members on process knowledge & other areas of opportunity• Have handled external/internal audits for the process.• Quality analysis of the team’s quality audits• Preparing the data analysis for development needs of low performers and working on action plans accordingly.