David Cook Email & Phone Number

Boulder, Co, Us

Fractional CTO/CIO Consultant providing technical guidance for quick launch and tiger team issue investigations for cloud based Software as a Service (SaaS), Internet of Things (IoT), and Mobile Apps (Any OS, Any Device). No assignment too big or too small.Engagements with:Accenture - ConsultingDeloitte - ConsultingEquifax - Credit Bureau Company SENDSS - State of Georgia - State Electronic Notifiable Disease Surveillance System

Denver, Colorado, Us

Invented and launched 8 product lines simultaneously in a year with a small team of offshore rockstars:Hotel TV Screens - Invented an In-Room-Entertainment system (IRE) integrated with the hotel property management system and adobe experience manager designed to promote the on property amenities via targeted in-room tv screensaver and menu system. Successful pilot in a leading casino brand when I departed.Hotel Pay Per View - Invented a cloud based hospitality pay per view tv platform in partnership with Vubiquity (Amdocs) and the Major Hollywood Studios. Successful pilot in a leading casino brand when I departed.Truck Rental Telematics - Invented a connected car cloud based dashboard for truck rental. Led to the capture of an international crime ring stealing rental trucks in shipping containers. 10K devices in service when I departed.Car Rental Telematics - repurposed the truck rental telematics dashboard for rental car companies. 10K devices in service when I departed.Lifeline Cellular - Invented a novel process to lock and protect cell phones provided by state welfare programs to allow complete use of the phone while ensuring the ease and use of critical health and medical services are front and foremost. In evaluation when I departed.Golf Cart Screens - Relaunched software running on 30K golf carts that was crashing hourly to a stable production release with 99.99999% reliability. Content Management System (CMS) - Built to spec a cloud based content management system to manage the content on Hotel TV screens and other future devices. Successful pilot in a leading casino brand when I departed.Car Rental Tablet Rentals - migrated an existing cloud based tablet rental solution. 6K tablets in use when I departed.

I launched and operated Hyundai Blue Link Connected Car Service as an IT Contractor for Aditya Birla Minacs which was spun off as Minacs and acquired by Concentrix over the course of my employment. I was responsible for envisioning and developing the architecture, design, software development lifecycle (SDLC), and operations of the API Gateway, IoT platform, CRM, Middleware (SOA/AIA/PIPs), Billing (BRM), Taxation (Vertex), Tokenized Payment Processing (Authorize.net/BOA/Chase Paymentech/Apple Pay/Google Pay/Paypal), messaging (targeting and enrichment), reporting, analytics, and big data analysis.Some of my accomplishments:- Designed, launched (in 100 days), and Operated the Customer Experience, Marketing, Cross-Marketing, Billing, Payments, and Business Intelligence for a Connected Car IoT MVNO. - I invented a novel implementation approach that cut costs by 71% and increased consulting profit by 267%. We were recognized for 1st place in the JD Powers Initial Quality Survey, Increasing Dealer Service visits by 23%, and increasing dealer service revenue 28%.- Designed and implemented a Layer7/CA Application Programming Interface (API) Gateway to expose proprietary CRM, Billing, and Payment Gateway as REST/json to whitelisted servers as web services.- Prototyped a dual number split billing single device MVNO to help businesses better manage their BYOD employee programs.- Solutioned and supported the sales cycle to win a $100M project with VW, and a $40M contract with Toyota Connect.

Basking Ridge, Nj, Us

I led a team of architects to envision, develop, launch, and operate Mercedes eMbrace Connected Car Service, Lifecomm emergency medical personal device, and State Farm Drive Safe. I was responsible for the architecture, design, software development lifecycle (SDLC), and operations of the API Gateway, IoT platform, CRM, Middleware (SOA/AIA/PIPs), Billing (BRM), Taxation (Vertex), Tokenized Payment Processing (Authorize.net/BOA/Chase Paymentech), messaging (target and enrichment), reporting, analytics, and big data analysis.Some of my accomplishments:- Envisioned, designed, developed, launched, and operated the Billing, Payment, and Business Intelligence of a Connected Car IoT MVNO (in 90 days). Currently 3MM vehicles are subscribed to the service. I implemented support methods that reduced staffing by 90% compared to other departments.- Envisioned, designed, developed, launched, and operated a seasonal marketing event which generated $20MM in Y/E sales. Launched in 5 days!- Envisioned, designed, developed, launched, and operated an entire fully integrated Customer Experience for IVR/Voice/web/txt/email/chat/IoT/billing/payments/enrollment/fulfillment/activation/dashboards for a Medical Personal Emergency Device MVNO in 60 days

Austin, Texas, Us

As an expert of Subscriber Management Software systems for large scale retail subscriber credit card processing I managed(*) or performed in engagements at:Cablevision (Mexico City) – Post Implementation Support of CRM/B/OSS*Covad (SJ, CA) – Large Scale Account MigrationCox Communications (Atlanta, GA) - MVNO rollout*Hughes Network Systems – DirectTV (Germantown, MD) – Upgrade*Internap (Atlanta, GA) - Post upgrade support*Nauticom Internet Service (Pittsburgh, PA) – CRM/B/OSS upgrade*Sirius Satellite Radio (NYC, NY) – Cutover +12 months post cutoverTelecomArgentina (Buenos Aires)- post implementation support*T-Mobile (Frisco, TX) – PCI ImplementationTVAzteca (Mx City, Mx) Implementation*United Online/Netzero/Juno - post upgrade support*US Cellular – (Bensenville, IL) – upgrade*Webex (San Jose, CA) - implementationOracle BRM onsite and cloud solutions leveraging Oracle, AWS, and Google Cloud components for Rapid Order Design and Offer Delivery (RODOD) and Rapid Service Design and Order Delivery (RSDOD) solutions.Oracle trained Billing & Revenue Management (BRM) consultant with experience in all aspects of installing, configuring, and operating Oracle BRM software. BRM Server - Balance Management, Billing, Convergent Subscribers Manager, Financial Management, Inventory Management Framework, Invoicing, Partner Relationship Manager, Pricing and Product Catalog, Real-Time Rating, Reporting, Subscriber & Hierarchy Management, Subscriptions Groups Manager, Server Extensions - Advanced Discounting Manager, Collections Manager, EAI Manager, Payment Manager, Revenue Assurance Manager, Self-Care Manager, Suspense Manager, Taxation Manager, Web Services ManagerBRM Seat-Based Products - Conversion Manager, Customer Center, Developer Suite, Permissioning Center

Us

Directed IT Operations of Central American broadband company operating in Mexico, Guatemala, El Salvador, Costa Rica, Panama, and Venezuela as Latin American Broadband. Funded by Alcatel and Fondelec.

Management Consultant for Billing/OSS Software and Processes specializing in Revenue Assurance/Leakage/SpoilagePerformed numerous Due Diligence for Goldman SachsProvided guidance at:AT&T Canada (Toronto, ONT)Citizens Communications (Dallas, TX & Johnstown, NY)Lucent Technologies (Basking Ridge, NJ)Pagemart (Dallas, TX)Savvis (St Louis, MO)

Pioneered VoIP, IVR, and Softswitch technology. Direct P&L Responsibility for $25,000,000/AnnualOur custom proprietary network provided prepaid and postpaid bypass from our franchises in Amsterdam, Antwerp, Brussels, Paris, Lyon, Madrid, and Barcelona to our HQ in London and NY.

Mba

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