Daniel Di Giorgio Rodrigues Email & Phone Number

Canoas, RS, BR

Porto Alegre, Rio Grande Do Sul, Brasil

• Product Owner focused on requirements, backlog prioritization, and stakeholder alignment.
• Task management in Jira, organizing and automating workflows using AI.
• Sprint planning and monitoring, leading planning meetings and continuously tracking deliveries.
• Leadership of complex projects, managing multiple projects simultaneously in diverse sectors such as logistics, healthcare, and financial systems.
• Deployment tracking and ensuring delivery quality, maintaining constant communication with stakeholders.
• Performing Scrum Master duties, facilitating ceremonies and promoting team collaboration.

São Leopoldo, Rio Grande Do Sul, Brazil

• Ticket registration and tracking for technical problem resolution.
• Customer support and handling of service requests.
• Analysis and resolution of integration issues between the client's ERP and SigmaTEK system.
• Requirements gathering for integration projects.
• Project scoping and functional documentation, ensuring alignment with client needs.
• Proactive technical support, ensuring continuity of integration processes and system operations.

Cachoeirinha, Rio Grande Do Sul, Brasil

• Ensured the system was configured and operated correctly by end users.
• Conducted training sessions for new employees and those needing reinforcement in specific routines.
• Analyzed errors and specified bug reports as well as enhancement requests for the company's development team.
• Maintained a strong client relationship, providing continuous support for system-related issues.

Canoas, Rio Grande Do Sul, Brasil

• Provided technical support to over 250 employees, ensuring fast and efficient service.
• Facilitated smooth operations by resolving technical issues, allowing employees to focus on their tasks.
• Contributed to the healthcare software team, providing effective support to Unimeds across various states in Brazil.
• Delivered agile and high-quality service, ensuring customer satisfaction and operational continuity.

Canoas, Rio Grande Do Sul

• Offered comprehensive IT support to employees, handling both hardware and software issues.
• Managed remote and in-person technical assistance, ensuring minimal downtime for employees.
• Assisted in system troubleshooting and technical problem resolution, improving internal workflow.

Porto Alegre E Região, Brasil

• Provided internal technical support for employees, handling remote and on-site assistance.
• Managed technical issues promptly, contributing to operational efficiency and employee satisfaction.
• Developed strong communication skills by directly interacting with end users and resolving technical challenges.

Porto Alegre E Região, Brasil

• Provided technical support to all municipal departments in Canoas.
• Handled external Help Desk services, ensuring timely resolution of IT issues across various public offices.
• Delivered IT support to ensure operational continuity in multiple government sectors.
• Assisted in troubleshooting hardware and software problems, improving the efficiency of public services.