Adam Szakacs Email & Phone Number

New York, Ny, Us

Paris, Fr

Atlanta, Georgia, Us

Atlanta, Georgia, Us

Leading our senior team of Enterprise Customer Success Directors. We support our largest global customers in maximizing their ROI with FullStory, and strive to be our customers' most valued technology partner.

Atlanta, Georgia, Us

Built on a powerful analytics engine, FullStory connects digital interactions to the metrics that matter most to businesses. It proactively surfaces top opportunities for optimization, allowing teams to understand issues, prioritize fixes, remediate bugs, and measure the impact of changes.I lead the partnership with some of FullStory's largest customers including Gap and Chipotle, and support the development of Customer Success programs, processes and teams.Conference speaker: Gainsight Pulse for Product 2020

Successfully licensed to Hasbro in 2021. Currently available across the US, Canada, Italy, France and other markets.Earned media coverage: CBC News (TV + web + live radio), Toronto Star (full page in print + web), Global News (TV + web).A product developed with my wife, Not Your Ma's Jong is a brand new card game based on mahjong and memories of growing up with our grandmothers. Exceeded Kickstarter funding goal within 12 hours.- End-to-end product creation + creative vendor relations- Multi-channel marketing campaign including website, email, Facebook + Instagram organic and ads, in-store promotions, Kickstarter campaign, A/B testing, analytics, etc.- Manufacturer relations + end to end supply chain to order fulfillment- Media relations and interviews

Working with B2B SaaS organizations Softomotive (acquired by Microsoft) and Vue.ai to support development of Customer Success programs, processes and teams, working with stakeholders across the US, Europe and Asia. Also led relationships with strategic customers globally.

New York, New York, Us

Leading our team of Senior Enterprise Customer Success Managers for North America East.Optimizely is the world’s leading experimentation platform, empowering marketing and product teams to test, learn and deploy winning digital experiences.

New York, New York, Us

Customers: IBM, HealthCare.gov/Medicare.gov, The Wall Street Journal, Cox Automotive (Autotrader, Kelley Blue Book, etc.)Entrusted with Optimizely's most valuable book of business.

New York, New York, Us

Customers include CNN, Fox, Time Inc., IAC, Bloomberg, TripAdvisor, Yahoo!, YP and Hulu

Customers include The Weather Channel, Tumblr, Expedia, Yelp, GoPro, TripAdvisor, SeatGeek and ZillowKahuna offers a SaaS communication automation platform, with mobile push notifications, in-app messaging, and email campaigns.I am a trusted advisor to Kahuna’s enterprise customers, directly responsible for their adoption, KPI definition, marketing strategy, and renewal. I establish executive sponsors and expand relationships across functions by building trust, training cross-functional teams, and identifying opportunities to increase value for their organization.With a deep understanding of customer challenges, I helped establish the Customer Success practice at Kahuna.

Calgary, Alberta, Ca

Client: Citibank ThankYou Rewardswww.thankyou.comRelocating to New York City for the role, I built and maintained 40+ individual client and vendor relationships for Citibank’s loyalty and rewards program, ThankYou. I identified opportunities and determined requirements for a team of 25 multi-disciplinary members completing e-commerce enhancements to the ThankYou.com property, integrated web, email and DM campaigns, analytics reporting, and strategic innovation pitches. Success was measured based on improving ThankYou's Net Promoter Score (NPS).Client: Nissanwww.nissan.caAs the sole Account Manager responsible for Critical Mass’ relationship with Nissan Canada’s stakeholders, I was the client-agency liaison for all work pertaining to Nissan.ca. From the deeply technical vehicle configurator and financial feeds, to analytics-based insights and the creative gloss, I identified opportunities, determined requirements, persuaded stakeholders, and saw through to completion on-strategy solutions which increase purchase consideration and online leads for Nissan vehicles.Client: Infiniti (Global)www.infiniti.comAs Project Manager working with Infiniti Global, I managed digital media products including websites and microsites, 3D-rendered and live action videos, and the global mobile platform. Project deliverables were managed to stringent timelines and budgets, and through a rigorous QA process, for a detail-oriented client group in the fast-paced luxury automotive industry. In working closely with all internal subject matter groups and global marketing directors on the client side, I built trusting relationships and delivered high-quality work on-time and on-budget. I was also tasked with the oversight of our analytics team responsible for providing visitor and leads data, and led the mobile platform’s conception, implementation and change management impacting 45 global websites and hundreds of stakeholders.

Toronto, Ontario, Ca

Clients include NHL, Breakaway Tours, Butcher's Best, Corus EntertainmentAs Account Manager with Salt & Pepper, I managed relationships with a diverse client base and managed projects across a broad range of media. I was a hands-on leader for print projects ranging from stationery, trade show displays, and product sales sheets, to a NHL hockey lifestyle magazine. In addition to account management responsibilities, I gained digital experience in planning and executing social media campaigns, and contributing to the interaction design of high-profile corporate websites.

St. Jacobs, Ontario, Ca

Clients include BlackBerry, Wyndham Hotel Group, Novartis, Merck, Supima Cotton, SymantecAs a client-facing Project Manager, Digital Services with Quarry, I facilitated deployment of a diverse range of digital media projects. I acted as lead PM for feature-rich consumer websites and corporate intranets, marketing automation and lead-nurturing projects, and usability testing trials. I also managed interactive video projects and iPhone application development.Quarry allowed me some additional unique opportunities in this time. Change management experience was gained as a member of the team implementing a new agency management system, which provided me invaluable insight into all facets of a modern marketing agency. I also completed certification for the marketing automation and lead-nurturing platform, Eloqua.

Strategy, design and technical development of websites for Sun Media Corporation and small businesses.