Anna Rogers Email & Phone Number

Manchester, United Kingdom

I thrive on demystifying Facebook for clients, addressing their pressing 'how do I?' questions and guiding them through the intricacies of pages and groups. Storytelling is at the heart of effective social media, and I enable businesses to craft and share their narratives compellingly.For ongoing clients, I take a hands-on approach, creating, scheduling, and aligning content with their strategic goals. I specialize in nurturing small to medium-sized businesses eager to innovate and refine their strategies continuously.Additionally, my project management and leadership skills extend to supporting charities and community groups, enhancing their online presence and operational effectiveness

Manchester, United Kingdom

In this role akin to a Business Analyst, I spearheaded cross-departmental collaborations to initiate new digital projects and led a team focused on continual digital change. My strategic input directly contributed to major operational and financial improvements.Key Achievements:- Established a new operational team in partnership with the Head of Digital.- Achieved over £100K in savings by streamlining outdated processes.- Managed the development and launch of a new help and support section on the website through a third-party vendor.- Provided regular updates to the board on critical incidents, influencing company-wide strategies.- Designed and implemented a comprehensive digital risk management framework within six months, integrating risk management into daily operations and enhancing governance.Impact:Mentored team members, many of whom achieved promotional advancements.

Manchester, United Kingdom

Promoted to manage the newly established digital team based on my success as a Business Analyst, I oversaw the daily operations of the company's main website, secure banking portal, and mobile services. This role included direct leadership over third-party relations, strategic direction for digital programs, and critical incident management.Key Achievements:- Regularly updated the senior leadership team on critical incidents affecting over 50% of our customer base and advised on mitigation strategies.- Negotiated new contracts that cut costs by 20%, enhancing financial efficiency.- Streamlined operations by eliminating legacy processes, which reallocated resources to more critical areas.

Manchester

Benchmarking current banking digital market (mobile banking and internet banking) and researching the next big trend. Tasks include gap analysis, requirement gathering, programme governance, process mapping, cost benefit analysis, solution design and problem solving. Ensuring end design meets regulation, compliance and risk appetite. Stakeholder engagement across a number of departments to create a solution that satisfies needs of existing customers, potential customers and generates income. Creating an end product which is user friendly and provides a good experience for the customer so they know where they are and what to do next.

Manchester (Various Locations)

Led a team of business analysts making small changes to existing processes in order to save money and to create a better user experience. Some highlights include a 1.5M saving for removing a legacy process no longer fit for purpose. Creating a front line HOW2 solution and a "bright ideas" solution for employees working in the processes to put suggestions forward. This generated over a 600 ideas in the first 3 months of which we implemented 258 changes. Responsible for Banking Code audit visits, internal audit of internet banking sites, disaster recovery plans for internet banking and support, SLA management of internet banking. Managed a budget for internet banking development, including decision making on cost benefit analysis.

Manchester, United Kingdom

Set up a new resource planning function for mortgages department to ensure resource met the demand at the right time. Reorganised and trained team to create a multi-skilled work force.

Manchester, United Kingdom

Instigated a project to improve performance in the call centre over the weekend. Increased sales through service by 10%Increased calls answered from 85% to 95% Increased response to messages from 48 hours to 24 hours

Manchester, United Kingdom

Turned a low performing team which was demotivated into a high performing team. Increased sales performance, increased number of customers helped per person in terms of calls and messages answered. Set up a scheme for experienced staff to be an SOS for new members to the organisation that was successfully implemented across the whole call centre and saw productivity increase by 5%.

Certificate Of Higher Education, Biomedical Sciences, General

10 Gcses 3 A-Levels

3 A-Levels - Biology, Chemistry and Mathematics 10 GCSEs including Mathematics and English