Dallas De Marr Email & Phone Number

Westminster, Colorado, United States

Westminster, Colorado, United States

- Led the product strategy and roadmap for Appfire's Nextup products, a suite of apps and integrations for enhanced team collaboration on the Slack and Teams platforms.- Conducted market research, customer interviews, and data analysis to identify opportunities, capture requirements, and define product vision.- Worked closely with cross-functional teams.

Westminster, Colorado, United States

- Led the product strategy and roadmap for Appfire's Nextup products, a suite of apps and integrations for enhanced team collaboration on the Slack platform.- Conducted market research, customer interviews, and data analysis to identify opportunities, capture requirements, and define product vision.- Worked closely with cross-functional teams including.

Westminster, Colorado, United States

- Owned the full product lifecycle for NextUp's AI-powered meeting assistance platform from ideation to launch.- Collaborated with customers, UX designers, and engineers to define requirements that solved key user problems.- Created product specifications, user flows, wireframes and prototypes to convey product concepts.- Established KPIs, conducted A/B.

Kingsville, Texas, United States

- Assist and organize DevOps initiatives for the Documentation and Training departments- Support certification infrastructure requirements, exam setup and grading- Work with all areas of the business (Marketing, Sales, Documentation, Education, Development, QA) to normalize language and standardize messaging company-wide- Teach several modules in.

Valhalla, New York, United States

- Produce high-quality documentation that is appropriate for its intended audience- Work with internal teams on product and documentation requirements- Write easy-to-understand user interface text, online help and developer guides- Create tutorials to help end-users use a variety of applications- Analyze existing and potential content, focusing on reuse.

Valhalla, New York, United States

- Design QA methodology and test approaches that validate features developed by agile teams and ensures the accuracy of the requirements- Innovate and drive best practices- Participate in the agile process by being an active contributor in daily standups, sprint kick-offs, demonstrations, and retrospectives- Make recommendations for improvements in QA.

Cleveland, Ohio, United States

• Evaluate, plan, design, develop, test, and maintain new Test Cases
• Provide reporting and documentation for testing efforts and results.
• Communicate test estimates, test progress and test results to project stakeholders and management.
• Work with minimal supervision
• Utilize creativity to employ new or uncommon methodologies to discover defects
• Coordinate directly with Project Management and Tech Writers in reference to functionality issues

Niles, Ohio, United States

• Provide continual education and front-line support for the rest of the call center staff
• Supervise online teams
• Monitor standards / metrics
• Update existing / Create new offline processes
• Update Online processes
• Communicate with call center management regarding efficacy of current system

Niles, Ohio, United States

• Provide customer service via blogs, forums, chat system, etc.
• Provide escalation support (email, phone calls, chat, etc.) to resolve customer inquiries
• Provide back up support to Tier 1 when needed (email, phone calls, chat, content review, etc)
• Perform data entry and document customer interactions
• Run reports, analyze data, and provide necessary feedback (summary reports, charts, graphs, etc.)
• Create documentation/templates for the customer service team

Youngstown, Ohio, United States

• Evaluate, plan, design, develop, test, and maintain new Test Cases
• Provide reporting and documentation for testing efforts and results.
• Communicate test estimates, test progress and test results to project stakeholders and management.
• Work with minimal supervision
• Utilize creativity to employ new or uncommon methodologies to discover defects
• Coordinate directly with Project Management and Tech Writers in reference to functionality issues

Elyria, Ohio, United States

• Report directly to the Vice President of Operations
• Responsible for machine maintenance at 12 sites in the Cleveland area
• Calm upset customers and work with customers to achieve a mutually beneficial solution
• Work completely unsupervised with minimal check-ups
• Utilize problem-solving skills with both computers and clients
• Handle training schedule for all stores in area (~36 people)

Lorain, OH

• Provide excellent Customer Service
• Calm upset customers and work with customers to achieve a mutually beneficial solution
• Work unsupervised for most of shift while maintaining productivity
• Utilize problem-solving skills with both computers and clients
• Handle scheduling needs for entire Electronics department (7-12 Employees)
• Perform one-on-one performance reviews, evaluations, hiring interviews, termination interviews

North Olmstead, OH

• Provide excellent Customer Service to clients and potential clients
• Calm upset clients and work with clients to achieve a mutually beneficial solution
• Work unsupervised for most of shift while maintaining productivity
• Utilize problem-solving skills with both computers and clients

Westlake, OH

• Provided personal care, feeding assistance, and other care to residents
• Responsible for charting all care activities to legal/medical standards
• Assisted new residents and resident families with acclimation to facility
• Maintained professional mannerisms at all times

North Ridgeville, OH

• Provided personal care, feeding assistance, and other care to residents
• Responsible for charting all care activities to legal/medical standards
• Assisted new residents and resident families with acclimation to facility
• Maintained professional mannerisms at all times
• Worked on Alzheimer's Unit, handling behaviors and dementia

Middleburg Heights, OH

• Provided personal care, feeding assistance, and other care to residents
• Responsible for charting all care activities to legal/medical standards
• Assisted new residents and resident families with acclimation to facility
• Maintained professional mannerisms at all times
• Worked on Alzheimer's Unit, handling behaviors and dementia

Cleveland/Akron, Ohio Area

• Responsible for being self-guided and self-driven during work
• Expected to work autonomously with minimal supervision
• Provided personal care, feeding assistance, and other care to clients
• Responsible for charting all care activities to legal/medical standards

La Plata, MD

• Direct both internal and external phone traffic while also maintaining an answering service for over 150 doctors
• Maintain both internal phone logs and answering service logs to a legal standard
• Initiate proper notification protocols for Emergency Codes and Internal / External disasters

Waldorf, MD

• Handled scheduling needs for entire Technology department (20-26 Employees)
• Performed one-on-one performance reviews, evaluations, hiring interviews, termination interviews
• Initiated policies that reduced Technology Department "shrink" by 41%
• Eased the schism between management and employee while maintaining professionalism and productivity

Bachelor Of Science - Bs, Computer Science, Cgpa - 3.75

Activities and Societies: ESL Tutoring- Comprehensive understanding of design, development, testing, and documentation of a range of.

Registered Nursing/Registered Nurse

Activities and Societies: Phi Theta Kappa