Jamie Lovell work email
- Valid
- Valid
Jamie Lovell personal email
➡️ I am an intuitive, quality-focused and solutions-driven professional, offering 15 years of proven leadership experience in developing productivity, quality, and customer satisfaction across information technology delivery and web-based applications. ➡️ My expertise lies in successfully establishing productive client relationships and providing outstanding service and support to meet, and surpass, expectations and requirements.➡️ I have consistently demonstrated keen expertise in conceptualizing innovative designs and administrating the development life cycle, from conceptualization to implementation while constantly managing the needs of customers, the team, and the project.➡️ I advance companies reputations for quality by providing hands-on delivery oversight and spearheading client interaction to align service delivery strategies with customer objectives. ☛ Key Skills ☚ • Strategic Planning & Execution• Leadership and Team Building• Software and Product Development• Customer Service and Satisfaction• Budget Planning and Implementation• Customer and Personal Relations• Project Management• Process Improvement / Analysis• Performance Metrics• System Implementation• Organizational and Communication Skills • Business Integration• Conflict Management If you’d like to know more about how I achieved a 100% retention rate of Malauzai’s 20 most profitable clients, let’s connect! Email me at jamie@lovell.cc.
-
Co-FounderFeral Housewife WineAustin, Tx, Us
-
Chief Operating OfficerShastic May 2023 - PresentBerkeley, Ca, UsDemocratizing workflow automation for community based financial institutions. Reducing manual steps in knowledge work while improving member experience and team member experience.- Fixed staff retention issues - 100% retention- Reduced implementation cycle time by 2/3rds- Implemented Support SLAs driving a 20% reduction in inbound tickets and 100% compliance with first response timing.- Drove a 15% lift in CARR- Introduced process rigor into initiatives, partnerships and escalations- Responsible for compliance -
Independent ConsultantLovell Consulting Llc. . Jul 2022 - May 2023
-
Vp, Digital Product ManagerAxiom Bank, N.A. Nov 2022 - Apr 2023Maitland, Fl, Us -
Director Of Universal Banking Programme ManagementMalauzai, A Finastra Company Jan 2022 - Jun 2022Austin, Tx, UsIn this position, I initiate and set goals for programs according to the strategic objectives of the organization. Devise evaluation strategies to monitor performance and determine the need for improvements.• Develop and approve simultaneous operations and budgets for up to 15 projects facilitated by direct reports• Strategize, implement, and maintain program initiatives that adhere to organizational objectives.• Develop program assessment protocols for evaluation and improvement.• Create and nurture effective communication within the organization. • Discover ways to enhance efficiency and productivity of procedures and people -
Director, Delivery EnablementMalauzai, A Finastra Company Jan 2020 - Jan 2022Austin, Tx, Us
-
Director Client SupportMalauzai, A Finastra Company Jun 2018 - Jan 2020Austin, Tx, UsIn this position, I was responsible for developing, monitoring and improving key performance metrics for operations including client satisfaction, productivity and efficiency data. Other accomplishments I reached in this role include:• Led team of 14 direct reports and 40 contractors, overseeing a budget of $1.2M to drive modernization through implementation of new systems and business processes designed to enhance client experiences.• Identified and developed prospective clients resulting in business growth.• Lead escalations involving the company's top 20 most profitable clients achieving a 100% retention rate. • Ensured positive client experience through high quality service and communication thereby attaining client retention.
-
Vp, Customer Support Apr'18–Jun'18/Director, Support, Jan'17–Apr'18/Manager, Support, Jul'16–Jan'17Malauzai, A Finastra Company Jul 2016 - Jun 2018Austin, Tx, UsIn this position, I supervised all aspects of the Customer Support business, leading the expansion of the organization through direct and indirect channels to serve customers globally.• Scaled support department from one support representative to a Multi-Tier, Multi-Discipline, Multi-Geography department.• Supervised work productivity of 4 Tier 1 direct reports in Manilla, 4 Tier 2 direct reports in Austin and 4 End User Support Call Center employees. • Handled client service or support-related incoming requests.• Delivered performance evaluations, following the disciplinary process according to company policy.• Resolved incidents and fulfilled requests through Tier 1 support.
-
Project Manager, ImplementationMalauzai, A Finastra Company Aug 2015 - Jul 2016Austin, Tx, UsIn this position, I developed a timeline for installation and software implementation, and ensured staff is trained properly on new procedures. Created throughput, performance, and QA testing methodologies, resulting in less implementation friction for clients. Established all project requirements and review all project costs and ensure compliance to all timeframes and prepare appropriate presentations for all clients.• Maintained strict adherence to internal policies and internal controls within organization.• Delivered major client implementation for upmarket installation.• Created scalable techniques that resulted in more efficient software deployments.• Ensured open communication both internally and outside during software delivery.• Performed independently with minimal supervision and work with others developing trusting relationships. • Developed all continuous improvement processes and methods for various projects on regular basis.
-
Early CareerJan 2006 - Jan 2015AMPLIFY FEDERAL CREDIT UNION, AUSTIN, TX 2012 – 2015 • AVP, Consumer Lending | Branch ManagerCAPITAL ONE, AUSTIN, TX 2010 – 2012 • Branch ManagerBANK OF AMERICA, SAN JOSE, CA & AUSTIN, TX, 2006 – 2010 • Branch Manager
Jamie Lovell Skills
Frequently Asked Questions about Jamie Lovell
What company does Jamie Lovell work for?
Jamie Lovell works for Feral Housewife Wine
What is Jamie Lovell's role at the current company?
Jamie Lovell's current role is Co-Founder.
What is Jamie Lovell's email address?
Jamie Lovell's email address is jl****@****ing.com
What are some of Jamie Lovell's interests?
Jamie Lovell has interest in Poverty Alleviation, Education, Economic Empowerment.
What skills is Jamie Lovell known for?
Jamie Lovell has skills like Banking, Problem Solving, Loans, Customer Service, Credit, Leadership, Coaching, Management, Team Building, Leadership Development, Retail Banking, Training.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial