My mission is to empower my clients to achieve more.I am a seasoned remote worker with over 9 years of dedicated experience in Customer Service. My expertise lies in handling inbound inquiries, addressing billing concerns, managing orders, and ensuring customer retention. Currently, I am employed as a Shopify Customer Support professional, where I excel in responding to customer inquiries through email and on Instagram. These roles have honed my communication and interpersonal skills, making me a seasoned expert in customer engagement.In addition to my customer service background, I have previously served as a Real Estate Virtual Assistant. In this capacity, I undertook tasks such as cold calling, lead generation, and executing text messaging campaigns on behalf of my clients. Furthermore, I have diversified my skill set by venturing into freelance copywriting and data entry, showcasing my unwavering passion for acquiring new skills and adapting to evolving tools and processes to enhance my productivity and efficiency.My primary motivation as a Virtual Assistant is to assist my clients in reaching their objectives. I am committed to delivering top-quality results within specified deadlines, with the ultimate goal of contributing to the growth and success of my client's business.Expertise:✔Customer Support✔Customer Success✔Customer Retention✔Client Onboarding✔Client Engagement✔Social Media Management✔Lead Generation✔Data Entry✔Email Management✔Calendar Management✔Data Annotation