π©πππ¨π π£π₯π’π£π’π¦ππ§ππ’π‘:Profit-driven Digital Strategist with a 20+ year track record of career advancement in a series of increasingly accountable leadership roles including Video Program Manager, Producer Director, and Content Strategist. Proven execution of complex, time-sensitive projects. 100% customer focused.πππ¬ πππππππππ§π¦:β€ Generated 350k views per year to the GoDaddy YouTube Channel; created and launched 100+ pieces of multimedia content annually.β€ Reduced call center contact rate by 12% and added $340k of GCR in Q1 FY23 by collaborating with the Customer Education team, creating 430 educational video assets over four years.β€ Completed the 127-video Environmental Science course in 16 weeks (two weeks ahead of schedule); collaborated with Academic Faculty and managed seven production artists.β€ Managed a studio space, developing 85 videos per year to support NetAppβs social media presence, driving brand awareness and supporting marketing campaigns. ππ’π₯π ππ’π π£ππ§ππ‘ππππ¦, ππ₯π’ππ-πππ¦ππ π¦π§π₯ππ‘ππ§ππ¦, ππ‘π ππππ’π π£πππ¦ππ ππ‘π§π¦ ππ‘:Project Management | YouTube SEO Optimization | Content Development | Content Strategy | Data Analytics | E-Learning |Video Production | Instructional Writing | Digital Marketing | Customer Engagement | Social Media Marketing | Strategic Leadership | Adobe Creative Cloud | Final Cut Pro | Videography | Tableau | Google Analytics | JIRA Confluence | Shotgun | Frame.io | Drone Pilot | Animation (2D/3D) | CG | VFX | Customer Story | Education Productions πππ’π¨π§ π π:Developing creative and educational content in the technology space is the perfect pairing of my two passions: film and science. The progress of technology continues to amaze me, and I have the opportunity to tell those stories, inform and educate customers on their value, and see a customer flourish once a skill has been learned.Empathy and active listening are a big part of my life and informs how I show up in my work. Writing with compassion, I empathize with customer pain points and connect on a universal human level. After meeting a customers needs, we can both celebrate resolution and feel empowered.
Listed skills include Video, Video Production, Final Cut Pro, Broadcast, and 43 others.