Innovating Digital Health through seamless and connected human centered experiences, emerging technology and core passion for transforming health outcomes.

Humana, Inc - Louisville, KY (Health Insurance Payer & Administrator, Clinical Care Delivery, Wellness)Strategic leader in the Humana Digital Health & Analytics team focused on the vision, leadership and delivery of interoperability strategy and scaled agile transformation/operations. Achieved significant operational innovation through the design and delivery of an innovative set of API product assets powering digital experiences, clinical interventions, plan sales, startup partnerships and other key investment areas. Delivered sustained organizational performance improvement through Agile transformation, organization and operations design.Highlights Include:Lead strategy, operations and overall interoperability product portfolio for a team of technology and business professionals creating product based APIs solutions, to drive scalable partner integrations.Transformation and operations leader for scaled agile operations, training and coaching.Enterprise leader of agile metrics and measurement within the Agile Company Community of Practice.Also:Sr. Program Manager of Humana’s largest Digital Funding Portfolio Program.Sr. Program and Product Manager of the Humana Enterprise Mobile Program.Sr. Manager for Clinical innovation initiatives and strategic vendor partnerships.

Operated as the senior executive and general manager of the Louisville operations center. Provided customer facing leadership throughout the product life cycle including oversight of the development, QA and BA teams operations and procedures.● Improved product quality and service throughout the operations center via enhanced procedures, staff alignment and business analysis.● Spearheaded significant upgrades to the online offerings including enhanced user interfaces and additional value added features for the financial services product line.● Developed cost controls and efficiencies contributing to significant profit improvement for the center (+17%)● Engineered and maintained optimized procedures for all phases of the divisional SDLC and for other key departments.● Improved customer service issue resolution, technical escalation and triage of software defects resulting in retention of key customers.● Brokered contracts, business relationships and managed key accounts for the Louisville operations center.● Operated as an executive salesperson at the location for new business and account acquisition.

Provided executive leadership, strategic business direction and implementation for all technical initiatives of the enterprise. Managed and trained IT staff for Internet and internal application development. Instrumental in developing and maintaining the Times’ industry leading information portals, topical sub sites and more.* Increased Internet traffic more than 200% to online web properties through SEO optimization and other technical enhancements.* Launched industry leading web sites for significant events including Triple Crown, Breeders’ Cup and others.* Enhanced and extended the online Stallion Directory as the top rated resource for locating Thoroughbred breeding services and products.* Launched an innovative, market leading online digital edition of the Thoroughbred Times with excellent advertiser and customer acceptance.* Developed advanced Flash multimedia engine for display of custom video content throughout the sites.* Implemented an advanced WAN acceleration solution which improved communication between the distributed offices by more than 400%.* Designed and built online contests, competitions and promotions increasing user participation online.

Founder of strategic IT solutions firm providing a wide range of value added business services including outsourced Executive Consulting, Web and Application Development, IT Project Management, LAN/WAN Network Design, Computer Forensics, Database Design and Analysis, Telephony Solutions, IT Security Solutions and more. Clients included Paragon Medical, Wellpoint, WebMD, MTC, Quench, SelectionWare Homes and others.* Improved system performance by more than 500% and achieved sub second replication of critical data for signature WellPoint web site. This was accomplished by engineering and implementing a real time, clustered, load balanced, high availability and high volume fiber iSCSI SAN and MS SQL database blade server solution. This portal holds highly sensitive and confidential information with “near zero” tolerance for downtime and high level of service guarantees.* Operated as outsourced IT services partner for Medical Manufacturing, Call Center Survey, Scrip Processing, Home Sales, Recruiting, Product Sales and other industries advising on and directing Application Development, IT Infrastructure Projects, Solutions Integrations and more.* Developed team for innovative web based application in the Custom Home Builders market. This tool enabled end user subscribers to communicate with contractors, create detailed building specifications, enter project requirements and interior design selections via an interactive web site. As a result, support time for builders and buyers was reduced by an average of 50% or more and communication errors were eliminated.* Developed and maintained custom VOIP implementations for Call Centers and Manufacturing companies decreasing telephone operating costs by an average of 300% or more.

Provided executive leadership and strategic direction for technology based initiatives and technical assets of the enterprise. Assembled and trained team of Application Developers creating industry leading Web Solutions in Health Care and Human Resources markets. Instrumental throughout all technical product and service life cycles including research and development, implementation, strategic sales, customer acceptance and product support.* Developed and marketed a web based Overt Integrity Assessment product for prospective employees. This valuable tool in the hiring process provided 90+ percent accuracy in predicting relevant workplace performance which reduces poor job matches and decreases employee turnover.* Delivered real-time online web based Catastrophe Insurance adjuster application suite integrated with Call Center Telephony and IVR solutions. Catastrophe Insurance industry companies use this product to automate the notification and direction of regional adjusters during high volume claim events like earthquakes and hurricanes. Adjuster notification rate was increased by more than 1000% and customer satisfaction improved.* Created award winning Interactive Web Portals and provided Graphic Design services.* Developed standards, policies and procedures for Application and Database Development.* Managed, recruited, trained and retained all Technical Staff and Assets.* Developed innovative telephony based hybrid Predictive Dialer system for Medical Patient satisfaction survey collection. This tool created more than a 300% improvement in patient participation at an average cost reduction of 50% vs. competing survey collection approaches.* Developed automated IVR / Telephony based Time and Attendance solution with web based reporting and multiple language support. This tool decreased incidences of “no call no show” employee absences by more than 90% allowing the business to perform resource scheduling and improve workforce efficiency.

Managed projects and IT assets of key strategic clients from a spectrum of industries including Health Care, Pharmaceuticals, Manufacturing and Government. Designed and implemented critical service infrastructure for signature accounts. Maintained and extended client relationships through managed IT services and line of business consulting.* Developed Applications, Databases and Tool Sets for Help Desk services support including Intranet/Web based interactive service center.* Developed and managed outsourced support staff of 30 technical professionals for Jewish Hospital in Louisville, KY reducing internal costs to the hospital for IT services.* Led development and deployment team for a $5 million technology initiative to upgrade IT assets of Rohm & Haas Company (ROH) affecting more than 10,000 end user employees.* Collaboratively developed and implemented major technology initiatives for Kindred Healthcare (Vencor) including the use of wireless technologies for mobile patient care and account administration.

Managed and directly provided technology services ranging from repair of laptop, desktop printer and server equipment to the design and implementation of corporate LAN/WAN infrastructure.* Developed broad based technical expertise and managerial experience.* Refined internal procedures and enhanced communications to increase productivity and job satisfaction of technical staff improving turn around time for customers by more than 60% in many cases.* Developed scripts, processes and database queries to improve system support and troubleshooting.