Miguel R. Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, Us

● Led BIPn Central Manager Access team through 12 Program Increments (PI), consistently delivering Access Policy control capabilities.● Collaborated with Product Managers and Owners to refine requirements, facilitating work breakdown into stories and efficient UX resource engagement.● Guided Central Manager Systems DevOps team to streamline operations, mitigating distractions and demonstrating their impact through metrics.● Advocated for Central Manager team in Agile Release Train (ART) meetings, improving requirements process flows.● Introduced LucidSpark for virtual team collaboration in User Story Mapping, PI Planning, and Retrospectives.● As a Jira Project Administrator, enhanced the base Jira experience, improving data quality for better decision-making.● Provided Agile coaching to other ART teams and Scrum Masters, aiding their navigation of Agile and SAFe methodologies.● Led DNS/GSLB team through two General Availability (GA) releases for F5 Cloud Services (F5CS).● Assisted in forming the Orchestration Services team, facilitating the development of their vision and goals as a Scrum-ban team.● Streamlined team processes and Jira projects, transitioning them to a full "Scrum-ban" model.● Facilitated process changes that improved new hire onboarding, standardized bug tracking, and guided teams to properly estimate work.● Enhanced DNS/GSLB team's efficiency, reducing over-allocation each sprint.● Provided coaching to fellow Cloud Services teams on Agile practices.● Introduced Miro for improved geo-dispersed team collaboration.● Developed a Jira-based Risk Register tool for ISO/PCI Compliance tracking, supporting F5's ISO 27001 compliance.● Mentored F5CS teams in SAFe, assisting the Release Train Engineer (RTE) with PI Planning sessions.

● Led a seasoned team of System Reliability Engineers (SREs) tasked with ongoing operational support, building-out new capabilities in support of a mission-critical Data Center-to-AWS Cloud Migration of ~50 data feeds for the Enterprise Consumer Data Platform (eCDP) program. ● Coached and conducted all Agile Scrum ceremonies in alignment with The Walt Disney Company & Scaled Agile Framework (SAFe) standards, while also tailoring Agile to the needs of the program and the team.● As a result of an overwhelming surge in environmental issues being experienced by partner pods, refined & implemented a more efficient bug triage process to improve communications, team responsiveness and efficiency. Implemented more structured off-hours on-call support model to alleviate ongoing challenges of frequent interruptions that delayed bug resolution.● Managed team's Jira/Confluence instances and dashboards to provide a means of communication to minimize interruptions on the team's time, increasing self-help by our partner pods, working the backlog in the priorities set by the program and the Product Owner.● Developed advanced Jira reporting used for trend analysis as an input for continuous improvement efforts. This resulted in an improved ability to evaluate workloads, level hours worked, uncover individual velocity variations, and identify and remove impediments to individual performance. ● Improved bug reporting quality and prioritization, along with other process changes, resulted in faster bug resolution times, and ultimately enabled the team to be able to pivot more efficiently between resolving bugs and continuing to deliver new migration functionality.

● Co-lead effort to design, build, deploy and support Boeing’s next generation Machine Learning cloud-based solution to ingest millions of records of aircraft sensor data with the goal to reduce human touchpoints and provide more value to Boeing’s airline customers.● As a servant leader, successfully and collaboratively led cross-functional partnership efforts to implement and stabilize the IDEA Dev, Test, Pre-Prod, Prod cloud, virtual and physical environments consisting of Pivotal Cloud Foundry (PCF), MongoDB, PySpark, Spring Suite, Kendo-UI technology stack. ● Assumed development control of PV (Panoptic Visualization) web application used for “Google Maps-like” navigation of Boeing aircraft engineering drawings that languishing within Boeing’s IT and Security bureaucracies. While simultaneously managing web development efforts, defined and executed an innovative solution to move billions of aircraft engineering image files between geo-dispersed data centers within 4 months.● Facilitated Scrum ceremonies (multi-team Scrum sprint planning, retrospectives, grooming, and Scrum-of-Scrums (SoS) standups, etc.), mentored Product Owners/Management on Agile methodologies, tools & techniques, and performed standard Project Management duties (status, resource planning, issue/risk management, work plan definition, schedules, Agile reporting, etc.) to support IDEA product development. ● As Scrum Master and Agile Coach, organized teams into Agile Software Development SoS structure for the 60+ onshore/offshore members across 3 international vendor teams and locally-based teams and team leads for ARMS & IDEA projects. ● Developed and administrated innovative Microsoft Team Foundation Server (TFS) customizations to support DevOps Continuous Integration/Continuous Delivery flow, as well as to centralize all work and artifacts within it.

● Led project management efforts to complete a data migration Proof of Concept (POC) effort to validate CPA Global’s ability to host their Memotech Intellectual Property Management System (IPMS) in Azure for the first time for Microsoft’s LCA (Legal and Corporate Affairs) group.● Worked with business stakeholders to identify 26 different systems of varying levels of complexity and interconnectedness, including data conversion requirements for 3.7M patent system records across 746 tables.● Facilitated prerequisite performance testing of the first instance of Memotech in the Azure cloud, which led to an approved contract between CPA Global and Microsoft. ● Negotiated Agile stakeholder scope backlog, work breakdown of over 700-line items, schedule/delivery timeline, and requirements (User Stories/Features) gathering and prioritization for both the PoC and for the start of the Implementation Phase.● Designed and built unique project SharePoint site for managing the project and its stakeholders along with a Visual Studio Online instance for the Implementation backlog.● Performed all standard Project Management activities expected of a Sr. PM, i.e. Program Management, Project Planning, Managed status, scope, communications, issues & risks, project schedules, stakeholders, expectations, honest reporting, etc.….

Seattle, Wa, Us

● Managed Agile development Scrum team (4 developers and a UX designer) using CSS, JavaScript, HTML5, SQL, Jira, Confluence, Axure to design, build, test, and deploy 2 key software tools for Microsoft's Legal & Corporate Affairs (LCA) group.● Transitioned team to properly creating standard Agile User Stories, building and prioritizing the Scrum product backlog in Jira, began daily stand-ups, documented critical artifacts, centralized storage in SharePoint 2013 cloud, and captured knowledge/content in Confluence.● Facilitated Scrum ceremonies, acted as mentor on Agile methodologies & techniques, and performed standard Project Management duties.● Led analytical business and system analysis efforts to reverse engineer their tool to capture/prioritize the project’s Business Requirements, Technical Requirements and User Stories as part of larger process management and architecture redesign effort. ● Elicited complex business workflow processes to build consensus to consolidate and standardize 12 disparate Patent Team SharePoint sites down to 7 involving over 200 discrete patent management data elements.● Identified and executed corrective measures to address and prevent recurrence of prior vendor’s critical failures, e.g. Identified and actively engaged missing key stakeholders, Performed Business and Systems Analysis for LCA Operations, Offshore Teams, and other Business, Technical & Legal SMEs.● Led the technical design, development, and testing of a SharePoint 2013 survey App using Axure for in-house attorneys to rate and review 3rd-party Outside Counsel attorneys and firms who work on behalf of Microsoft.● Leveraged negotiation skills to engage and rectify dissatisfied key stakeholder issues, i.e., engage partner teams and 3rd-Party vendors left out of the initial product development effort.● Provided Project Management and Agile best practices coaching and mentorship to internal and external teams.

Dallas, Tx, Us

● Initiated Product Realization Management of software releases for AT&T Mobile Messaging Platform team to comply with federal regulatory requirements to fulfill monitoring requests by law enforcement agencies. ● Managed release activities and documentation for Production break-fix activities to remediate BSCA/Nimbus application server performance problems.

Bellevue, Washington, Us

● Successfully led an initial assessment of current web analytics and opportunities to improve Search Engine Optimization (SEO) for Citrix Online Service division’s customer support centers using Google Analytics. ● Delivered key metrics for the support center, an initial Google Analytics dashboard and ensured subject matter expert’s recommendations for SEO and analytics enhancement satisfied the customer’s expectations. ● Prepared, delivered and effectively communicated the pre-Sales technical presentations to current and prospective iSoftStone clients.

Mountlake Terrace, Washington, Us

● Successfully managed the implementation of large-scale complex PeopleSoft ERP enterprise software infrastructure upgrade, including Procurement; PeopleTools software upgrade from v8.50 to v8.52.11; and initiation of the final deployment of 38 bundles (6000+ changes across FSCM, ELM, HCM and Portal modules). ● Gathered, documented and prioritized PeopleSoft Portal Upgrade project requirements/User Stories Scrum backlog to maintain alignment with IT PMO and SDLC (Software Development Life-Cycle) Agile frameworks. ● Successfully employed leadership skills to heal what were toxic IT, Human Resources (HR) and Finance cross-functional relationships. Leveraged ability to tactfully negotiate and collaborate in intense problem-solving sessions targeted at process improvement and formalization of Quality Assurance and Quality Control strategies to inspire change, build trust and foster a collaborative atmosphere.● Through successful project delivery, facilitated a resumption of regular PeopleSoft Lifecycle Management activities after having been stagnant for 3+ years.● Effectively co-led emergent mission-critical software development and QA/QC Testing of a tool to enable Premera to comply with punitive Federal Healthcare mandates. ● Managed delivery of unique data-driven software via iterative ‘fail forward’ methodology that resulted in Premera saving thousands of hours manually generating 10,000+ customer Statements of Benefits Coverage. ● Provided regular status reports, project dashboards, communications, presentations and other documentation to Executives and stakeholders.

Redmond, Washington, Us

● Successfully managed 12 global cross-functional technical teams in the on-time delivery of a world-class Virtual Hold WebConnect customer callback enterprise solutions and custom-developed API web service ‘orchestration’ software integration for Xbox. ● Successfully delivered 15+ domestic & global (~64 countries/46 languages) telephony software projects in support of major product launches for Microsoft from initiation to project closeout and hand-off to Operations Support. ● Led and participated in the fast-paced development, implementation and execution of progressively matured Tier 1-4 operations and customer support processes and tools. ● Documented record of accepting ownership to improve overall team performance via mentoring various support teams on SharePoint from an ad-hoc ‘tribal knowledge’ tool to that of a mature knowledge-sharing platform. ● Prepared and delivered Executive-level technology roadmap, status presentations and communications to senior leadership. ● Provided influence in hiring, conducting interviews, leading strategy sessions, negotiating SOW contracts and reviews, assisting senior leadership with annual strategic portfolio, budget & resource planning efforts.

Everett, Washington, Us

● Directed a global hardware Infrastructure upgrade project while establishing repeatable standards, processes, templates and procedures for sites in 34 countries under an ITIL framework. ● Managed build-out of leading edge server & SAN storage systems using VMWare ESX running on IBM Blade Server & Dell EqualLogic iSCSI SAN storage equipment for 5 global internal & external Data Center sites. ● Directed cost saving data migration effort to move off more costly Network Attached Storage (NAS) & ADIC tape backup hardware to iSCSI SAN equipment.

Bellevue, Wa, Us

● Managed the initial Pilot of a large Infrastructure build-out of two Data Center backbone connections, and one Call Center, for the deployment of a state-of-the-art Avaya and Cisco VoIP solution. ● Directed the testing and deployment of the VoIP solution with a large cross-functional team of resources over a 6-week period, including the troubleshooting of deployment-related issues and defects. ● Collaborated cross-functionally with third-party vendors and general contractors to establish scope, timelines, budget, resource estimates, Statements of Work (SOW), and other standard project work products.

Us

● Program Managed the IT portion of a Data Services network integration of original 10 million AT&T Wireless customers into Cingular’s systems. ● Led support of other Project Managers within the Network Integration PMO to ensure they received support for concurrently running projects. ● Provided Issue/Risk escalation and resolution assistance, financial data verification and elaboration of 2005/2006 budgets with executive status reporting guidance & assistance.

Us

● Orchestrated a mission critical infrastructure end-to-end build-out of 6 identical Sun, HP, Hitachi environments used for post-merger testing & conversion of over 10 million GSM/TDMA AT&T Wireless customers over to Cingular Wireless Billing Systems. ● Directed intensive technical requirements & architectural solution sessions, meetings for 7 complex Production systems, and their respective Test & Production Support teams located throughout the US.

Us

● Led global impacting project to reduce outages for a poorly written, mission critical web tool used by front-line agents for accessing Customer Care’s data. The end result was a ROI of $8 million on $250,000 within two years via the reduction of Average Handle Time for Care agents. ● Managed a hardware upgrade and migration of a web-based application to dedicated server & storage equipment scaled to handle the 28,000 users across 5 time zones and 3 countries. ● Initiated a complete re-architecture to reduce daily outages, increase stability and performance resulting in a 100% outage reduction within 6 months. ● Drove open source re-architecture of the ad-hoc developed GSM Lookup Tool using JAVA, Eclipse and STRUTS for maintainability, rapid enhancements, improved performance and scalability--Resulted in cost savings associated with reducing data retrieval times in Siebel from 30 sec to less than 2 sec while scaling concurrent user capabilities from <50 to 400+ without triggering additional Siebel licensing fees.

Us

● Led an enterprise cost-cutting effort to decommission old server & storage hardware that yielded $150,000 in annualized savings. ● Managed the identification, inventory and retirement of over 3,000 obsolete servers and storage devices. ● Developed processes for future decommissioning of additional 3,500 production servers and storage units. ● Contributed expertise for the transitioning of internal System Engineer support over to outsourcer in India.

• Managed the implementation, expansion and customization efforts for an expanded enterprise rollout of the Rational software suite for 2,000 users in the U.S. and India using MultiSite, including a deployment of internal self-help support web application.• Managed a team of 9 Rational Engineers, 2 DBAs, 3 Analysts on one of IBM’s largest corporate deployments of the Rational Suite.

Dallas, Tx, Us

● Project managed end-to-end software development efforts in support of customer facing systems using traditional coding in C & C++ and GUI-based development, e.g.: Remedy and Cognos running backend databases like Sybase, Oracles, Informatica, and MySQL. ● Selected to develop and implement metrics for assessing mission critical impacts of erred order activations for over 20,000 customers within Siebel & Vitria CRM systems to facilitate reverse engineering fixes.

Dallas, Tx, Us

● Developed requirements specifications for new web applications and enhancements via JAD and one-on-one analysis sessions. Focused project and customer teams in part by conducting iterative, cross-functional SDLC-compliant requirements, mockup and UAT walkthroughs.

• Defined and executed a zero failure iterative remediation and testing program for 6 geographically dispersed sites consisting of 160 workstations and servers in the U.S. & Canada.

Washington, Dc, Us

• Successfully launched and directed a $1,000,000 cross-functional, 11-month, program for Naval Station Everett covering $445,000,000 of buildings and equipment resulting in uninterrupted fleet operations for one nuclear-powered aircraft carrier and six other warships.

Washington, Dc, Us

• Directly managed 20+ telecommunications and IT technicians in the operation, maintenance, and administration of over $1,000,000 worth of classified cryptographic resources, satellite, wireless radio, telephone, server, desktop & networking hardware/software resources.• Held Top Secret Clearance.

B.S., Physics

Education record

Physics

Leadership & Management

Commission, Leadership & Management