Dihan A, Mba Email & Phone Number

Texas, United States

Las Colinas

• Successfully manage high-profile customers with an annual generic commitment of $850M in generic sales and develop multiple customer-facing internal and external programs, ensuring alignment with business objectives.
• Identify growth opportunities and increase generic sales by 15% on underperforming generic drugs for McKesson’s strategic account segment.
• Develop, design, and lead end-to-end execution for program roadmaps to customers to validate, maximize, and improve operational efficiencies, workflows, and business results.
• Create and sustain automated reporting features to audit and evaluate program data, facilitate precise program performance tracking, detect discrepancies, and offer strategic solutions to improve the program's overall.
• Function as a Business Consultant to provide solutions for various business opportunities and processes through process mapping, documentation, process testing, and validation.
• Established and maintained standard operating procedures for programs, ensuring compliance with all relevant policies and regulations and working with executive leadership to identify and implement corrective actions.

Dallas-Fort Worth Metroplex

• Transformation of raw and complex data into actionable insights that drive business value for the learning and development team using advanced analytics, increasing the visibility data sourced from training systems.
• Developed analytics/KPIs for executive leadership, partnered with analytics team to automate standard reporting, create ad hoc reporting, and create MS Access databases to support continued reporting needs and extract.
• Managed multiple process improvement/enhancement projects to automate manual processes and identified gaps in Docebo, Workday, and ADP Learning Management Systems.
• Translate business processes and requirements into technological solutions, which entail record management, data integrity, security/permissions, system maintenance, and upgrades for the Learning System.
• Product Manager for LinkedIn Licensing; Executive monthly reporting, ad hoc reporting, preparing monthly usage reports, identifying learning trends, and providing recommendations for learning technologies.
• Collaborate with product managers to troubleshoot data errors and identify opportunities to reduce costs.

Dallas/Fort Worth Area

• Managed the “User Acceptance Testing” team for several software enhancements projects in the ScriptMed Cloud platform to transition from legacy systems to a newer millennial and Cloud-based system with the.
• Prepared, designed, and reviewed test cases and tested requirements to show system functionality ensuring accuracy in system functional, regression, & usability testing.
• Prepared BRD’s for stakeholders to showcase project deliverables & solutions.
• Consulted & elicited requirements for the software while directly, engaging the client.
• Conducted daily brainstorming sessions with the DEV/UI/client teams to provide better solutions and overcome challenging system requirements and offering solutions.
• Evaluates data collected and accurately identifies and interprets trends based on findings, prepares, and communicates results, and recommendations to various senior management levels.

Dallas/Fort Worth Area

• Worked with business partners to direct and develop training efforts for ScriptMed® to deliver solutions that would satisfy the functional and time requirements of the business, reducing training time by three days.
• Developed, scheduled, & delivered training for administration, middle management, & new hires across multiple sites in the United States to transfer software navigation knowledge in using ScriptMed®
• Led classroom & virtual training for employees via Zoom, Skype, Microsoft teams & WebEx.
• Provided support in data mining & migration for the preparation of new hire classes for call flow scenarios.
• Implemented learning strategies for effective training delivery that targeted identifying process gaps and increased efficiency and reduced call time by 4 minutes.

Dallas/Fort Worth Area

• Managed performance improvement training to fall in line with the company goals & sales targets with the operations team while managing various special projects.
• Strategized engaging, forward-thinking training delivery methods that engaged the training audience.
• Conducted training needs analysis, developing training programs, initiating & overseeing training systems, phone systems, consistent with best practices of instructional design.
• Trained new hires to become familiar with navigation in the Software that helped them perform job duties and maximize productivity.

Al-Riyadh Governorate, Saudi Arabia

• Led a team of 43 members to deliver critical business plan initiatives within Jarir Bookstore in Saudi-Arabia & GCC countries, leading to a solid growth in sales and improving customer satisfaction.
• Directly managed architects, engineers, technicians, utility staff, & construction staff & acted as liaison to scope out requirements with budgets $2.4 MM projects including ground-up construction nationally &.
• Implemented several business strategies for preventative maintenance program, asset management program that ensured maximum utilization of assets & equipment, assuring reliability in performance in the long run.
• Managed refurbishments, renovations in Head Office, and other branches in Saudi-Arabia while operating budgets for material ordering, construction, and ensuring complex projects ran smoothly according to plan.
• Managed & developed facilities maintenance programs across multiple sites & ensured timely execution & implementation of these projects.
• Managed a series of highly complicated “Information Technology” hardware projects including, Server relocation, rewiring of peripherals, & maintenance of the devices with minimal impact on operations.

Riyadh, Saudi Arabia

• Developed & improved transactional revenues for the company by 28%. Implemented strategies to pursue growth & increase brand awareness via multiple marketing campaigns with a budget of SAR 500,000.
• Managed a team of 9 members to achieve the Marketing objectives for business and to improve brand recognition, brand awareness, & brand loyalty.Partnered with corresponding banks to identify target markets, analyze.
• Collaborated with Analytical managers to better implement technological sales strategies to capture market share in the remittances industry within Asia.

Master Of Business Administration - Mba, Management Information Systems And Business Analytics, 3.75

Bachelor'S Degree, Business Administration And Management, General, 3.70