Diing Yienn (Dwayne) Lim Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

Federal Territory Of Kuala Lumpur, Malaysia

Joined DeGem, a local jewellery retailer with over 40 years of experience, specialising in diamonds, gemstones and customised jewellery. Job Summary:As a Sales Executive, my role is:1) to deliver a pleasant and memorable experience to new and regular customers by providing excellent customer service and educating them on our products and services2) to create and maximise sales opportunities in order to achieve personal and store sales target.3) go-to person for the boutique regarding DeGem's ideal cut collection - BrilliantC, and inter-branch consignment collectionDuties and Responsibilities:[Sales & Service]1. Promote and sell DeGem collections (solitaire diamonds rings, wedding bands, diamond & gemstone collection) by identifying client's motivations and preferences2. Answer any questions posed by clients about DeGem's products and services, basic diamond and gemstone valuation, as well as jewellery maintenance3. Keep track of personal sales numbers and strive to achieve and/or surpass it to contribute towards boutique sales performance4. Work as a team by being alert and assist fellow sales colleagues to deliver exceptional customer experience to their clients[Clienteling]1. Create a long lasting good impression by delivering excellent customer service experience 2. Strive to increase repeat visits and client loyalty by developing and maintaining own client database through relationship building and proactive follow ups3. Increase client's trust in brand and in me by resolving complaints promptly and professionally[Boutique Operations]1. Daily display and keeping of products according to company visual merchandising standards during opening and closing.2. Support the success of running and managing of day-to-day operations through any ad-hoc duties that management requires3. Diligent tracking of stocks through day and night counts, and update lists that demonstrate movement of each item through consignment

Joined IQI Elite Alpha group after being referred to by friends.- Focusing on project sales- Daily calls to hot leads assigned, to filter and qualify genuine interest in projects - Daily / scheduled follow ups with potential customers to ensure they receive the latest information available about projects that closely meet their property requirements- Meet customers at the respective showrooms during weekends (usually) once viewing appointments are made

Joined Brownland Properties through a friend. - Focused on the sales for Lumi Tropicana, flagship project of Thriven Global, as Brownland Properties were the exclusive agency for the developer- Learned how it was to make cold calls, and to give presentations for walk-in customers at the showroom

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Decided to try my hand at sales in a highly competitive industry. Unfortunately it was also the time when COVID-19 started in Malaysia. - Managed to learn a bit about the industry through online trainings, but ultimately decided to join a friend's firm instead.

Kuala Lumpur, Malaysia

- Employed as an external recruiter in a team of 6, working on job orders from FMCG, Pharmaceutical, and Oil and Gas companies.- During my time here, I learnt the realities of matching the expectations and needs of the client, with the expectations and needs from highly sought after talents. It was an interesting experience talking to people of varying backgrounds and life stages, but decided to leave this job to pursue better opportunities.

Shah Alam, Selangor

- Was an intern within Strategy and Transformation team- Surfaced stories of everyday innovation made by Digizens to inspire and to show that innovation can occur in any and all roles - Handled the logistics of initiatives run by the Innovation Management Team - Designed marketing materials for those initiatives- Documented all initiatives in the form of pictures and videos, and editing them into quick highlight videosHighlights:- If there's ever a company that not only stretches you to be at your best and continue to strive for the best professionally, but also gives you the freedom and room to grow personally, in a way that challenges the status quo of what corporations can mean to an employee, Digi is it- Had a very supportive team that changed my mindset to be more future-oriented, and pushed me to challenge my boundaries; Although I was an intern, never did I feel any less than a valued member of the team- Learned the critical skill of prioritization as it was a very fast paced work environment- Built a craving for constant self-improvement so as to be able to adapt quickly - Ensured smooth participant management of Digital Day 2018- Made it to top 20 during the selection of the CXO Apprentices 2018/2019 among 800+ applicants

Kuala Lumpur, Malaysia

- Assisted the Head of People in various training research- Designed marketing materials for both internal and external usage Highlights:Reaffirmed my understanding of the importance of company culture in relation to productivity

Taylor'S University Lakeside Campus

- Dedicated my degree life to ensure the smooth running of various events, initiatives and programmes run by the SHINE Award Centre, thereby maximising the students' holistic learning experience. - Played the role of a receptionist to answer students' queries on anything about the SHINE Award ProgrammeHighlights:- Discovered my passion in personal development.- Successfully raised RM200,000 through a cancer awareness campaign named "Jom Botak 2016" for our beneficiary - National Cancer Council Malaysia (MAKNA) as the Vice-Chairperson of the Committee, as well as a pledger- Successfully organised the 5th iLead Conference (a leadership conference), as Deputy Conference Director - Connected with the ICF Coaching Federation Malaysia

- Was responsible for creating and monitoring Facebook Ads about GetDoc Treats, which was one of our key benefits for clients who partnered with GetDoc- Promoted the GetDoc app to the public at various booth locations to encourage downloadsHighlights:Experienced the startup environment of making mistakes, learning quickly and moving forwardImproved my understanding of how an inclusive company culture feels like

Master'S Degree, Applied Psychology In Coaching

Bachelor Of Business (Hons) Finance And Economics, Finance And Economics

Activities and Societies: SHINE Award Ambassador