Dijana Sitte Buneta Email & Phone Number

Antwerp, Belgium

Antwerp, Belgium

Responsible for overseeing daily guest service operations and maintaining knowledge of hotel inventory, systems, services and offers. Leading and training the guest service team and demonstrating a proactive role in service, procedures and skills development.

Mechelen, Flemish Region, Belgium

Creating and delivering content for Personal & Professional Development and Hospitality Business & Experiences courses.

Eame Divisional Office, Brussels, Belgium (260 Hotels, 11 Brands, 60 Countries)

Communication strategy, training development and delivery, concept development analysis, brand program development and implementation, performance optimization analysis, financial reporting, trademark management, food & beverage marketing, new-build and refurbishment analysis.Key achievements: • Created a centralized database of contacts identifying key food & beverage, culinary and banqueting decision makers in each property across the division, enabling more effective and focused communication between the headquarters and field teams• Managed all departmental communication channels, including news sharing platform, quarterly online magazine, intranet pages, distribution lists and shared network drives, organically growing an engaged audience and transitioning our intranet pages from 10th to 3rd most visited • Co-created, organized and delivered 15+ sessions of a highly acclaimed training program for food & beverage and culinary leaders, graduating 400+ associates• Supported the development of 80+ capital projects for new-builds, re-brands and refurbishments and creation of 15 nurtured restaurant and bar concepts • Cycled over 450km and 10 000m in elevation over the course of 3 days to help UNICEF raise funds for over 64 000 water kits for families in Africa and Middle East

Eame Divisional Office, Brussels, Belgium (35 Hotels, 8 Brands, 15 Countries)

Coordination of regional PR activities, organization of trainings, inductions and brand activations, development of sales & marketing materials, coordination of trade show attendances, support of divisional campaigns and initiatives, sales programs and systems support, performance tracking, budget preparation support, expense reporting.Key achievements:• Established myself as liaison between corporate and field leaders within the first 6 months in the role; suggested for promotion a year later• Managed all PR related matters, driving communication with both internal and external teams, ensuring implementation of agreed upon yearly plans for all properties across the region and prepared the regional leader and spokespeople for interviews• Drove the brand positioning and messaging process surpassing the goal of 75% brand approval prior to copywriting• Organized all travel arrangements for two high level leaders with travel frequency of 200 to 250 days per year

Zagreb, Croatia (12 Event Rooms, 1550 Sqm Event Space, 340 Guestrooms)

Representation of an iconic luxury business hotel in all areas targeting conference, meeting, banquet, wedding and related event business, delivery of targeted sales revenue, leading meetings with key accounts, organization and execution of site inspections, organization and delivery of induction trainings for new team members.Key achievements: • Planned and executed numerous high profile local, national and international events, continuously achieving over 95% in client satisfaction ratings• Improved cross-team collaboration and communication by initiating two-way feedback sessions in weekly meetings with the banqueting team and cross-departmental trainings• Co-created a wedding cake brochure to promote the in-house bakery, resulting in 80% increase in monthly sales

Zagreb, Croatia (160 Retail Locations, 6 Countries)

Preparation of freight and customs clearance records for key food-item accounts, development of distribution schedule for national and international retail locations, preparation and placement of purchase orders for equipment and materials, upkeep of records and general administrative support to the procurement team.Key achievements:• Centralized the filing system for online and hard-copy materials resulting in reduced file retrieval time • Promoted to the role of brand manager assistant within 6 months• Fostered strong relationship with key account representatives and freight forwarders resulting in fewer errors on freight and customs clearance documents