Dijar Selishta Email & Phone Number

Pristina, District Of Pristina, Kosovo

As a contractor for 3E company, I am responsible for providing technical support to our customers using our SaaS platform, SynaptiQ. My tasks will include but are not limited to the following:•Assisting with the helpdesk and ticketing system, performing offsite analysis and guidance in the installation of equipment.•Understanding clients' needs and translating this into a good technical solution.•Supporting clients in getting the most out of their usage of SynaptiQ.•Taking a client and business-oriented approach while focusing on optimal communication, processes, and project management.•Assisting the onboarding team with the deployment of assets into the SynaptiQ platform.•Proposing creative solutions to improve or automate internal tools and processes, discussing development roadmap, and implementing solutions

uTest.comMain Activities and Responsibilities: Exploratory Testing on multiple mobile and web projects. Test case creation & execution, UI/UX testing, and Cross-Browser testing.

Working directly with clients managing their Google Ads accounts.Set up tags, and events required using GTM, GA.

Maintain and make regular updates to Shopify store including product updates, page listings, and inventory management. Facebook campaign management, etc.

Kosovo

•Provide training or technical assistance in website implementation or use.• Perform user testing or usage analyses to determine websites’ effectiveness or usability.• Provide training for clients• Create, maintain and provide technical documentation on how to use the platforms• Manage third-party applications for a different purposes, such as:o Ads managemento Analytics Reportso Platform downtime reports• Manage (add, edit, delete) content on different websites for different industries• Ensuring efficient use of applications• Communicate with clients directly using various communication tools such as; mobile phone, email,ticketing tools (Trello, Asana, Jira).• Reporting directly to his supervisor for client feedback and the need for improvements in projects