Gestion Gîtes meublés

Mission d'intérêt général

CRM Project scope definition, Project roadmap elaboration, CRM budget preparation.CRM Microsoft DynamicsWorkshops organisation and lead for defining business requirementsCreation of CRM prototype, End user trainings.Business Projet Leader for CRM implementation in Europe

Organisation of Customer Service and Pricing Management in Europe, moving from locally managed teams to an European Organisation (starting from 11 to get final 5 CS and Pricing organisations) with a total of 50 FTE all over Europe and 5 direct reports. Harmonisation of standard European processus. Development of procédures and policies for EU Customer Service Contact Centres (FR GE UK SO IT)Support system enchantements and final end user testings (QAD) - Intranet Formes - Approval workflows… Show more Organisation of Customer Service and Pricing Management in Europe, moving from locally managed teams to an European Organisation (starting from 11 to get final 5 CS and Pricing organisations) with a total of 50 FTE all over Europe and 5 direct reports. Harmonisation of standard European processus. Development of procédures and policies for EU Customer Service Contact Centres (FR GE UK SO IT)Support system enchantements and final end user testings (QAD) - Intranet Formes - Approval workflows - Pricing software).Support documentation for training and work instructions Show less

Integration of Medline Germany info Mfgpro (ERP) and merging 2 Germany entitésUpgrade to latent version of MfgPro to QAD EEIntégration of Runcorn info MfgPro including long terme care and acute care businessesReplacement of Pricing software (Offerts/Quotations and Tenders)

SD Team Management (5FTE) Customer Requirements analyses, Follow-up of issues and gaps, procès harmonisationOrganisation and leading workshops System validations, end user tests and training sessionsTraining and process documentationCross country integration

Development & follow-up of Distribution KPIsReduction in Distribution costs, quality and reliability of transportation leadtimesImplementation of Pilots for Customer Supply Chain solutions

Customer Service Team Management with 17 FTE. Implementation of a new organisation focused on Customer Care. Maximisation of efficient use of existing resources after sales activité increase. Cash flow improvement with a new Customer complaint management system. Productivity improvement with création of simplified processus, EDI implémentation and development. Introduction of performance measurement standards.European Functional Manager for Customer Services and Pricing Expert. Key member… Show more Customer Service Team Management with 17 FTE. Implementation of a new organisation focused on Customer Care. Maximisation of efficient use of existing resources after sales activité increase. Cash flow improvement with a new Customer complaint management system. Productivity improvement with création of simplified processus, EDI implémentation and development. Introduction of performance measurement standards.European Functional Manager for Customer Services and Pricing Expert. Key member of the European Application GroupManager of operational relationships with 3PL Arvato France re. W&D activities, leading transportation cost reduction initiatives, optimizing W&D Customer complaint management Show less

Control and management of Supply chain product flow at European level (Gloves and Respiratory products) Accountable for logistic flow, forecasts, inventory level, back-orders and service levels by product lines.

Implementation of new ERP system, tests and End User trainings.Introduction of KPIsDevelopment of standard operating procedures for Customer Service

Management of product flow at country level (Fluids, Medical sets, Infusion pumps)Expert user in forecasting tool. Master Production Schedule for Malta Plant. Inventory control optimization

Analysis and forecast Customer needs (John Deere)Development of JIT supply. Monthly planning reviewImplementation and management bounded warehouse, relationships with customs authorities (Import/Export)

Marine Diesel Spare PartsFollow up of Customer Price Proposais / Tenders and Customer Final Purchase Ordres, Provide All required information for Manufacturing plant locales in Copenhagen - Denmark.Support End Usées with technical and marketing information