Dika Kaye Watson Email & Phone Number

Kettering, Ohio, United States

Financial Center employee focused on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects. I maintain focus on acquiring new households and/or deepening existing customer relationships through a variety of activities, including but not limited to lobby leadership (Financial Centers) and tele-consulting. Responsible for processing teller transactions as well as working as a member of the platform staff. I am currently registered with S.A.F.E. Act through the Nationwide Mortgage Licensing System (NMLS) as well as a Notary Republic with the State of Ohio.

Centerville, Ohio, United States

I provided seamless, professional project management regardless of geographic, organizational, or cultural boundaries. I led teams of up to ten plus internal and vendor engineer direct reports with varying responsibilities and deadlines. I managed scope, schedule, and resources to deliver superior client and end-user experience. I acted as the single point of contact for projects on behalf of AT&T, providing end-to-end accountability for successfully delivering all aspects of the project to the customer. I led total project scope and negotiated arrangements that allowed AT&T, customers, and suppliers to be successful.

Sarasota, Florida Area

I served as the primary liaison for the AFL-CIO Local Unions' east region, I was responsible for the entire customer experience in provisioning, billing, maintenance, and customer education for mobility and wireline business with AT&T. I managed the customer relationship for AT&T’s mobility and wireline services and ensured a seamless customer experience. I collaborated with sales, network operations, and affiliates to develop customer-specific action plans to address service issues and billing escalations, develop service agreements, and provide reports to measure performance based on those agreements.I was able to minimize churn by eliminating defects, simplifying the customer experience, reviewing contracts, driving support systems, and taking proactive measures to minimize executive-level customer escalations.

Oakton, Va

I served as customer's primary point of contact for management of mobility service issues and escalations. I interacted with customers before and after sales and conducted monthly account reviews with Sales Managers to identify metric trends and areas for improvement to maintain positive customer relations. I used online tools to extract, analyze, and customize data for quarterly stewardship reports, including maintenance and billing items for assigned customers.

Education record

Education record