- Monitoring Vendor Performance- Calibrating vendor weakness- Create some Projects to achieve the target- Provide training session to vendor for Quality Things- Monitoring CSAT and DSAT performance in each Vendor- Monitoring Quality Score Agents in Vendor- Search some findings to Improve Vendor performance- Deliver the insight to related stakeholders- Give training Session to Vendor regarding Quality Things and how to handle Customer properly

- Managing and Monitoring Vendor Performance- Working on operation area, especially for Thailand, Vietnam and Philippines team- Coordinating with Vendor regarding Operations Needed, such as manpower, SOP deliverable, Training material for agent.- Monitoring and managing performance progress based on Target (SLA, OTC, CSAT DSAT and others KPIs) and makesure all team perform well- Monitoring and controlling Agents environment- Finding any pain point and loophole in International team- Creating Project improbement and Visit to Vendor in Manila, Thailand and Vietnam

- Calculate Sample size based on Population using COPC Benchmark - Analysis Satisfaction and Dissatisfaction survey from customer- Managing and Monitoring Satisfaction rate in order to achieve the target- Scoring the Quality of agents based on samples - Coaching the agents based on finding and Quality Score- Deliver Insight to stakeholder

- Managing and Resolving Customer complain related Hotel Product- Managing team performance in order to achieve the SLA Target- Become a problem solver to My team- Assist and visit International Team Hotel Support in Thailand, Manila and Vietnam in order to they can achieve the target every High season period- Managing cases in order to could be solve in SLA target.