With six plus years of experience in SAP and a strong track record of successfully leading and implementing customer as well as people-focused initiatives. Seasoned Reference Manager with a demonstrated history of working in the software industry. Skilled in content creation, pipeline acceleration, sales support, program management, stakeholder collaboration, change management and market research. Strong marketing professional with a BTech focused in Information Technology from University of Pune. I am excited about the opportunity to contribute my skills and expertise to this role.Throughout my career, I have been deeply committed to enhancing the customer as well as people experience and driving positive organizational change. My experience as a People Program Lead at SAP India has allowed me to develop a comprehensive skill set that include tools like MS Office tools like Word, PowerPoint, Excel, AI tools, Canva, Mentimeter etc. Additionally, areas such as leadership and strategy building, change management and employee engagement, and diversity and inclusion initiatives, My position involves, developing and maintaining a trusted advisor relationship with customers and increasing high levels of customer engagement. Developing a robust portfolio of strategic customer references (Global and Regionally), that accelerate the sales cycle, increase market awareness and help SAP retains its #1 Position. Responsibility to drive higher customer satisfaction & ensure SAP achieves the desired Net Promoter Score. Partnering with the internal team to build strategies to increase user adoption and system usage and participating in the monthly reviews, quarterly board reviews, and GTM planningI am a strong advocate for diversity, equity, respect, inclusion and governance in the workplace and I am excited for the future of my organization. I believe we have the potential to make a real difference in the world.Always eager to embrace new challenges and learn from them. Actively seeking opportunities to leverage my skills in innovative projects that prioritize user experience and performance. Open to connecting with professionals and recruiters in the tech industry.Interests: Master of Ceremony | Emcee | Host | Voice-over | Roller Skater by Passion and Marketer by Profession.
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Renewal Business PartnerSapDelhi, India -
Program ManagerSap Apr 2022 - PresentGurugram, Haryana, IndiaProvides strategic people consulting, support and services to the assigned Customer Success & Cloud Success Services business units in alignment with SAP & the assigned organization’s business strategy and their People & Organization Strategy• Supporting and driving various strategic regional initiatives for SAP India• Partner with business leaders to spotlight and scale “next practices”• Support the People Operating plan (based on the global HR Portfolio) and key deliverables and… Show more Provides strategic people consulting, support and services to the assigned Customer Success & Cloud Success Services business units in alignment with SAP & the assigned organization’s business strategy and their People & Organization Strategy• Supporting and driving various strategic regional initiatives for SAP India• Partner with business leaders to spotlight and scale “next practices”• Support the People Operating plan (based on the global HR Portfolio) and key deliverables and key performance measurements, which includes all programs and projects• Lead sub-projects and workstreams identified under the scope of the project• Collaborate with key stakeholders and help to establish a plan needed at SAP India to be able to be successfully run working models• Conduct research based on internal and external resources, maintaining data and reporting tools• Communication planning, preparation and execution, plan and document workshops, etc.• Program managing the Rising Early Talent Program for India. Designing and building the entire training curriculum for the early talents to make them well verse with the SAP global strategy, product and solution offerings.• Assist the field in campaigns and events and manage social media branding and social media for SAP’s leadership team.• Drive and support regional programs with project management activities.• Responsible for publishing Bi-monthly newsletters / communications for APJ region including Midmarket and India, sharing the need of the hour and SAP learning with all the employees.• Supporting the global #Unfiltered survey on regional level for APJ, inviting employees for their feedback and evaluating the results and providing insights to APJ executives based on the responses. Show less -
Reference ManagerSap Jul 2018 - Apr 2022Gurgaon, IndiaCrafting compelling assets such as business transformation studies, case studies, and reference slides that showcase the remarkable journeys of our customers leveraging SAP solutions.Managing the production of bi-weekly newsletters and communications for the APJ region, highlighting the growing number of reference customers and created reference assets.Ensuring exceptional customer satisfaction levels and proactively addressing any issues to maintain SAP's positive Net Promoter Score… Show more Crafting compelling assets such as business transformation studies, case studies, and reference slides that showcase the remarkable journeys of our customers leveraging SAP solutions.Managing the production of bi-weekly newsletters and communications for the APJ region, highlighting the growing number of reference customers and created reference assets.Ensuring exceptional customer satisfaction levels and proactively addressing any issues to maintain SAP's positive Net Promoter Score (NPS).Cultivating trusted advisor relationships with customers to enhance their engagement and satisfaction.Curating a robust portfolio of strategic customer references, both globally and regionally, to expedite sales cycles, boost market visibility, and reinforce SAP's position as the industry leader.Serving as the driving force behind sales support and systems to help our internal teams achieve their objectives and targets.Spearheading the SAP India Storytelling League program, an initiative where customers, partners, and sales representatives nominate the most impactful customer success stories, underscoring SAP's commitment to customer-centricity and solidifying its position as the top brand for customer stories. Show less -
Gtm AssociateSap Sep 2017 - Jul 2018Gurgaon, India -
Business AssociateFreedom Events & Promotions Sep 2016 - Dec 2016Pune Area, IndiaWorked in the go-to-market strategies, co-ordination and management part for various events organized as well as the Master of Ceremony / Anchor / Host and Key Responsibilities:- Advertising- Event Co-ordination- Event Management - Event Planning- Event Execution- Team Management- Customer Satisfaction
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Business Development ExecutiveAayojan Group Jun 2016 - Aug 2016Pune Area, IndiaWorked on various projects as a part time intern with Aayojan Group. Managing and coordination of the Sales Enablement, Client Handling and Sales Collaboration also gained exposure to various activities that support overall sales efforts and provide opportunities to develop market.Some of them include:- - Godrej - EFC Pvt Ltd.- KFP
Diksha Raina Education Details
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University Of PuneFirst Class With Distinction -
Distinction -
Delhi Public School1St - 12Th
Frequently Asked Questions about Diksha Raina
What company does Diksha Raina work for?
Diksha Raina works for Sap
What is Diksha Raina's role at the current company?
Diksha Raina's current role is Renewal Business Partner.
What schools did Diksha Raina attend?
Diksha Raina attended University Of Pune, Savitribai Phule Pune University, Delhi Public School.
Who are Diksha Raina's colleagues?
Diksha Raina's colleagues are Vaibhav Khandekar, Angel Iliev, Ingrid Kemps, Ruth Kelly, Dominik Švanda, Özlem Saterdag Öztürk, Alexander Haupt.
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Diksha Raina
Global Account Manager, Enterprise @Airtel Business | Driving B2B Growth, Client Partnerships & Consultative Sales | Gtm Strategy | Telecom, It/Ites, Gcc, Technology || Ex- Jio, BdoBengaluru -
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Diksha Raina
New Delhi -
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