Dikshith B Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Karnataka, India

• Customer complaint handling and 8D methodology to investigate and resolveproduct issues and ensuring customer satisfaction.• Conducting field complaint investigations, analyzing claim parts, and preparing comprehensive reports.• Collaborate with customers to effectively close loop on issues and maintaining strong relationships.• Coordinating customer process audits, ensuring adherence to quality standards.• Facilitating seamless new product launches through effective coordination through Quality Management.• Planned and conducted visits to OEMs for in-depth claim part joint analysis.• Simulation of customer failure cases at customer plant and manufacturing plant.• Applied 7 QC tools to prioritize, identify and analyze causes.• Defining containment actions and developing risk assessment for customer complaints.• Closure of QC’S and 8D’S within a lead time.• Tracking and monitoring of Quality KPI's such as Customer incidences (0Km, Logistics, Warehouse) and defect costs and communicating same to management to take action.

Bangalore Urban, Karnataka, India