With over 14 years of experience in the payroll industry, I have had the privilege of working with leading companies like Datacom and MYOB, where I’ve honed my expertise and built a comprehensive understanding of payroll systems and processes.Currently, I serve as a Payroll Implementation Consultant at Kilimanjaro Consulting, where I help businesses of all sizes and industries successfully implement and optimize their payroll systems. I thrive in this role because it allows me to connect with clients, understand their unique challenges, and build lasting, collaborative relationships. My passion for problem-solving and my drive to support businesses in their payroll journey is what fuels my work.Key Areas of Expertise:• Customer Support: Experienced in a high-volume support environment, having assisted over 20,000 customers with payroll-related issues, including legislation and the Holidays Act. I take pride in providing clear guidance and ensuring customers feel supported every step of the way.• Payroll Processing: Involved in the end-to-end payroll process, ensuring accurate and timely payments to employees while maintaining compliance with relevant regulations.• Implementation, Onboarding & Training: Skilled in guiding businesses through the implementation of payroll systems, ensuring a smooth transition by transferring employee data and leave history accurately. I also deliver engaging training sessions to ensure customers are confident in using their new systems.• Payroll Reporting & Analysis: Proficient in interpreting payroll data and generating custom reports using SQL and Microsoft Excel to support data-driven decision-making.• IRD Compliance: Experience managing PAYE Intermediary Services for 20,000+ customers, ensuring that tax deductions and filings comply with the latest IRD regulations and legislation.• Workforce Management: Implementing solutions for rostering, timesheets, and award interpretation to streamline workforce management and improve efficiency.My extensive knowledge across various aspects of payroll enables me to foresee potential issues and recommend proactive solutions, ensuring seamless payroll operations.
Listed skills include Microsoft Excel, Business Analysis, and Business Process Improvement.
