Dilane Rodrigues Email & Phone Number

Bienne, Berne, Suisse

As a CRM Solutions Architect, I lead the design and implementation of Microsoft D365 CRM Sales, Customer Service and Marketing modules tailored to meet our worldwide market's needs.- Architected and designed end-to-end CRM solutions, leveraging Microsoft Azure Stack for robust infrastructure, ensuring high availability, and scalability.- I help organizations accelerate deployment, reduce human error by designing and managing cloud infrastructures using tools like Bicep, ARM templates. I focus on automating infrastructure provisioning and scaling, ensuring consistency, reliability, and repeatability across environments.- Executed successful CRM integrations with diverse enterprise systems such as POS, PIM, ERP... Utilizing REST and SOAP API's based on Microsoft Azure stack ensuring seamless data flow and real-time synchronization. - I help teams identify potential issues early, maintain clean codebases, and ensure compliance with industry best practices. improving code quality, reducing technical debt, and fostering a culture of collaboration and continuous improvement, which ultimately leads to more reliable and scalable solutions.- Worked closely with inshore and nearshore development teams, providing guidance and support throughout the software development life cycle- Demonstrated a commitment to staying at the forefront of CRM technology trends, continuously assessing and recommending improvements to align with evolving business needs.

Bienne, Berne, Suisse

As a CRM Solutions Developer specializing in Microsoft Dynamics 365 CRM and Microsoft Azure Stack, I drive the technical vision and implementation of CRM systems.- Led out-of-the-box features, custom plug-ins by using different programming languages such as C#, Javascript, Az Functions. Process automation with Microsoft Power Automate, Logic Apps. Low-code application development using Microsoft Power Apps.- Developed comprehensive technical documentation, including architecture diagrams, configuration details and specifications.- Utilized Microsoft Azure DevOps for version control, continuous integration, and automated deployment of CRM enhancements, working in an agile environment.- Implemented Microsoft Azure Monitor and Application Insights for real-time monitoring of CRM performance, proactively identifying and addressing potential issues.- Maintained proficiency in the latest CRM technologies and industry best practices, evaluating and recommending new features and upgrades to enhance system capabilities.

Bienne, Berne, Suisse

As a Business and Support Collaborator, I play a multifaceted role by providing essential support across diverse business functions.- Identify opportunities for process improvement, implementing changes to enhance efficiency and productivity.- Actively participate in problem-solving initiatives, offering innovative solutions and contributing to the continuous improvement of business operations.- Enhanced operational efficiency by providing support business solutions such as the ERP, WMS, MES.- Lead efforts in data integration and transformation, ensuring that data from diverse sources is harmonized for accurate reporting.- Collaborate with IT teams to implement ETL processes, extracting, transforming using Microsoft SSIS, Talend and loading data into Power BI and Cognos datasets for enhanced analytics.- Define key performance indicators (KPIs) aligned with production department from SAP R3 (ERP) to Lasoft (WMS) and SAP ME (MES) systems tracking performance metrics through dynamic Power BI dashboards.- Created detailed documentation about the processes, contributing to the development of a comprehensive knowledge base for ongoing support.

Bienne, Berne, Suisse

As an IT specialist, I contribute to the functioning of IT operations by providing expert support to end-user.- Resolved a diverse range of technical issues by providing Tier 1 and Tier 2 support, demonstrating proficiency in diagnosing and troubleshooting hardware, software, and network-related problems.- Utilized remote support tools and ticketing systems to efficiently track, prioritize, and resolve user-reported issues, consistently exceeding service-level agreements.- Deployed and configured software applications and updates using endpoint management tools, ensuring a standardized and secure computing environment.- Conducted system imaging and re-imaging processes for efficient device provisioning.- Supported a variety of desktop and laptop configurations, operating systems (Windows, macOS), and productivity suites.-Contributed to the enhancement of IT support processes by providing feedback, suggesting improvements, staying updated on the latest technologies and industry best practices.- Developed strategic plans for hardware deployment, ensuring scalability, flexibility, and optimal performance during events such as Olympic Games and BaselWorld.

Bienne, Berne, Suisse

Bienne, Berne, Suisse

Bachelor Of Applied Science - Basc, Informatique De Gestion

Activities and Societies: OMEGA SAPromotion en 2ème année par équivalence.

Graduate School, Informatique De Gestion

Activities and Societies: OMEGA SATravail de diplôme ES Projet | Pilotage de la production d'OMEGA SA Domaine | Business Intelligence Note.

Cfc, Information Technology

Moyenne générale | 5.0 Mention | Bien

Cfc, Technologies De L'Information