Dilan Perera Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, AU

• EA is one of Australia's largest utilities, providing energy solutions to approximately 2 million customer accounts across residential, small business, commercial, and industrial segments.Reporting to the Chief.
• Designated as the Consumer business lead for the 2030 Enterprise strategy design, with accountability for strategy orchestration for Consumer.
• Leading a $250M core technology upgrade currently underway, targeting a $100M reduction in operating costs and enabling transformational customer operations.
• Spearheading a $20M digital transformation program, modernising digital architecture, enhancing customer engagement through chatbots and asynchronous messaging, and launching new iOS and Android mobile apps (scheduled.
• Championed AI adoption through targeted use cases and established internal process redesign capability, enhancing customer experiences and legacy processes, generating $2M+ in productivity gains.
• Designed and implemented a new agile operating model, achieving $13M in operational efficiencies and improving cross-functional collaboration.This role plays a pivotal part in positioning the business for long-term.

Melbourne, AU

The Growth Academy provides tailored consulting services to facilitate large scale organisational change and business transformation through technology, digital and operating model innovation.

Victoria, AU

• Medibank is the largest private health insurer in Australia, with 3.8 million customers and 27% market share, operating under 2 brands nationally. Reporting to the Divisional General Manager for Medibank, this.
• Led cost transformation for the business by streamlining customer engagement, resolving key operational inefficiencies, deploying cost-effective channels, and increasing digital adoption, unlocking significant.
• Drove revenue growth by implementing centralised lead management capabilities, boosting sales conversion and operational efficiency across the business.
• Directed the emerging markets portfolio, encompassing Corporate, Rural & Regional, and Migrant & Multicultural business lines, ensuring continued expansion into these key segments.This role was instrumental in aligning.

Victoria, AU

• Reporting to the Divisional General Manager for Medibank, this key leadership role oversaw all distribution channels within the Australian business, managing a $600M annual revenue operation. Leading a team of 7 direct.
• Spearheaded a comprehensive overhaul of the distribution strategy, reversing a decade-long market share decline and driving double-digit revenue growth.
• Took the best-in-class Medibank app to market (4.7-star rating, 140K reviews), significantly boosting digital sales engagement and customer advocacy.
• Built and scaled a high-performing in-house call centre, achieving significant cost reductions, increasing sales conversion rates, and doubling customer advocacy.
• Launched new propositions targeting migrant & multicultural, and rural & regional markets, transforming them into multimillion-dollar business lines.
• Pioneered the introduction of virtual channels in retail, improving customer NPS and delivering significant annual productivity gains.

Victoria, AU

• Appointed to lead Medibank’s largest distribution channel, overseeing a national retail network of ~100 stores with five direct reports and 400 indirect reports. This role carried full P&L accountability for a $300M.
• Designed and implemented a 'Local CEO' operating model, empowering the store network to deliver double-digit improvements in revenue growth, productivity, and customer advocacy.
• Spearheaded a targeted store re-engineering program, optimising sales, service, and go-to-market execution.
• Successfully returned the retail channel to both P&L and customer growth, achieving a significant operational and financial turnaround.This transformation reinforced Medibank's retail channel as a cornerstone of its.

Victoria, AU

• Headhunted to revitalise the NSW/ACT market post-IPO, this pivotal leadership role focused on redefining the go-to-market strategy, enhancing customer advocacy, and reclaiming market share from key competitors..
• Reset competitive positioning by recalibrating the GTM strategy, adopting a challenger mindset, and capitalising on Medibank’s distinct value propositions to regain market leadership.
• Restored P&L growth and doubled customer advocacy scores by empowering frontline teams to deliver exceptional customer interactions, converting key touchpoints into moments of brand advocacy.
• Enhanced community engagement through grassroots partnerships, including health initiatives in schools and community programmes, strengthening Medibank’s reputation as a trusted local partner.This role delivered.

Sydney, New South Wales, AU

St George (Westpac Group) is the fifth largest bank in Australia with 2 million customers, 2,000 employees across 220 locations, operating under multiple brands nationally.Promoted to the Retail Bank's Executive Leadership Team, this pivotal role was tasked with accelerating growth, optimising core business lines, and driving strategic transformation..

Sydney, New South Wales, AU

Starting the career as a Bank Manager, transitioned to lead end-to-end operations for the Hills District and the flagship Sydney CBD businesses.

General Management Program

Executive Mba, Deferred

Graduate Certificate In Executive Business Administration