Dilan Ramos Email & Phone Number

* WordPress Support and Customization: provided ongoing support and maintenance for websites built with Cornerstone page builder. This involved redesigning existing websites to improve user experience and performance, integrating custom styles, and developing tailored code solutions to meet specific client needs.* Shopify Website Development and Enhancement: specialized in creating and redesigning websites, using custom applications and custom section/blocks by Liquid language, HTML, CSS, and JavaScript. Focused on improving site functionality and aesthetic appeal through bespoke solutions.* Comprehensive Testing and Issue Resolution: troubleshooting and debugging to resolve complex front-end issues, ensuring seamless functionality across devices and browsers. Applied advanced development techniques to optimize the performance and efficiency of websites, contributing to high-quality, robust web solutions.

* Shopify web support by incorporating custom HTML, CSS, and JavaScript, addressing display and functionalities challenges to enhance UX.* Redesigned websites based on Adobe XD or Miro prototypes, ensuring they meet contemporary and functional standards through precise coding.* WordPress support and maintenance for websites made with Custom PHP themes and well known web builders such as Elementor and Divi, integrating custom code and solutions.* Conducted thorough testing and debugging to resolve complex issues efficiently to achieve optimized front-end development.

* Flawless coding based on Figma or Adobe XD, redesigned websites to meet modern and functional standards.* Worked with most popular web builders such as Elementor, Divi, Avada, Beaver builder, and different plugins.* Integrating custom HTML, CSS styles, and JavaScript/jQuery to enhance user experiences. * Structured approach through Agile Scrum methodology, collaborating with cross-functional teams by enhancing codebase management with remote GitHub repositories and tracking progress through Jira.* Rigorous testing, debugging, and resolving intricate issues.* Operated with custom PHP templates, skillfully harnessing Bootstrap for optimized front-end development.* Server connection via SSH and FileZilla, ensuring efficient deployment and management of website resources. * Played an integral role in the DevOps process by generating website backups from AWS server, executing basic alterations, and optimizing site performance across testing and production environments.* Migration of website content from WordPress to headless CMS such as Strapi and Sanity. Addressed display, interaction, and navigation complexities, elevating user experience with best practices.

Monitoring and analysis of SEO strategies to improve ecommerce site's performance.Research local market opportunities, such as traffic, rankings, conversions and off-page marketing initiatives.Identify, execute and report on on-site optimization opportunities.

Brand's website management and updates for Argentina, Paraguay and Uruguay. Creation and correction of pages, product registration, report analysis. UX revision of created pages by other teams. Pixel and tracking code implementation.

Leader of New Hires team and Chat team. Monitoring personal development of each agent, coaching, strategies to reach the project metrics.

Google Ads platforms and project trainer. Organization of new hires onboarding as well as monitoring their metrics during product adaptation. Additional and advance training planning.

Subject Matter Expert at Google Ads, Google Analytics, Google Merchant Center and Google Tag Manager. Internal help desk support for Google online specialists in order to solve doubts about product and be able to deliver a correct support to clients.

Help desk assistant to resolve inquiries and complaints by phone, email and chat for Ads platforms in LATAM market, Analytics, Partners, Merchant Center, Tag Manager, optimization program and marketing strategy for GMS, HV and Pinnacle accounts.