Dilan Smith Email & Phone Number

Account operations professional with 3+ years of experience driving SaaS platforms to support 1.9 MM renewal with Fortune 500 company. Led email campaigns to over 115k subscribers in Q4 2023 driving 50% adoption increase of SaaS platform. • Organizes 4 weekly standup meetings with multiple clients using DevOps to mitigate risk and identify opportunities for account growth and have seen 60% incremental growth over past 2 years. • Conducted new site launch designed to onboard new employees to 80 tools, maintaining 95% tool retention after 12 months, and led to launching Coca-Cola’s first AI site integration.• Initiatives to understand client platforms led to training 60% of team when onboarding. • Overhauled tool onboarding process and user interface for SaaS sales tool, increasing engagement from 65% to 95% over 8 months. • Led campaigns with analytics, UX, developers, and sales teams to improve SaaS tool performance leading to 30% growth in overall user engagement in 2023. • Collects data and client feedback to develop content for 3 SaaS tools to execute annual presentation to v-level executives.

Aiken, South Carolina, United States

● Automated daily social media content and drove targeted email marketing campaigns leading to 30% increased food and beverage sales. ● Produced 2 SEO-focused blogs and company newsletter each month to drive 20% increase in qualified residential leads.

Windy Gap, Weaverville, Nc

Facilitated horseback guide service to adult and high-school aged guests in the hills of North Carolina.Proficient:-Strategic Agility-Time Management-Motivating Employees-Decision MakingEncouraging guests with motivation strategies to help enjoy and push through difficult situations.

Trail West Lodge, Buena Vista, Co

Managed a small horse ranch/lead guided horseback trips through the Colorado Rocky Mountains. Proficient:-Event Directing -Client Interaction -Social Networking -Team Leadership-Public Speaking-Intercultural Communication-50+ Hr WorkweeksMotivate others to rise to their own leadership potential and challenging my interpersonal communication skills with guest interaction.

Johnson City, Tennessee Area

Professional role which diverged in to many areas of health insurance plans directed towards Medicare qualified clients. Proficient:-AgencyBloc (CRM)-Interpersonal Communication-Planning / Organizing-Office Administration-Customer Satisfaction-Medical Supplement PlansSuccess in client satisfaction and network growth.