Dilbag Singh Email and Phone Number

Develop and execute growth strategies aligned with overall company objectives.Drive customer acquisition efforts by optimizing lead generation and conversion funnels.Enhance customer satisfaction, loyalty, and retention through targeted initiatives.Harness the power of data analysis to measure and track growth metrics.Foster a culture of experimentation and continuous optimization.Collaborate cross-functionally with marketing, sales, product, and customer success teams.Identify and explore new business opportunities, partnerships, and innovation avenues.

Develop adoption and customer success strategies across industries, using tailored approaches to boost satisfaction, loyalty, and retention rates.Roll out an Analytics Platform that empowers customers to track, measure, and report on ESG metrics, driving positive impact and alignment with ESG strategies.Spearhead a new client acquisition strategy for the nonprofit industry, market insights, and relationship-building skills for business expansion.Execute a comprehensive product testing strategy to improve product quality and customer satisfaction.Collaborate with customers to develop comprehensive ESG strategies, identifying relevant metrics, tracking and reporting methods, and aligning with applicable frameworks.Collaborate with sales teams to develop and implement inbound sales strategies, resulting in increased lead generation and business growth across multiple industries.Identify and automate time-consuming manual processes, streamline workflows, reduce costs, and enhance customer satisfaction through collaboration with internal teams and external stakeholders.Identify cross-selling and up-selling opportunities for company products and services, resulting in increased revenue and customer retention.Engage customers throughout the implementation process, providing personalized support and guidance to align software with unique needs and objectives, and drive growth and sustainability.Accelerate customer adoption by delivering exceptional training, onboarding, and ongoing support services.Lead by example, and inspire team members through continuous coaching, mentoring, and guidance to promote a culture of excellence, innovation, and continuous improvement.Work closely with the CEO, CRO, and Product Team to capture and analyze customer and market feedback, inform growth strategies, and shape product development roadmap.

Oversee all operations related to revenue generation and growth (Pre-Sales, Sales, Delivery, and Customer Success)Built out sales and delivery teams (hiring and training an initial team of 4)Led Go-To Market projects to define 4 customer segments and build a $3M+ pipelineCreated customer success and delivery process to drive value adoptions across customer baseIncreased outbound conversion rate by 15%Supported hiring dedicated sales and marketing team (transitioning focus into Professional Services and Customer Success at scale)Technology Expertise: Custom Software Development, BI & DV (Zoho Analytics, BigQuery, Power BI, Tucan, Sisense, Domo), PPM (Jira, Toggle, Meistertask, Trello, Asana, Clickup, Monday.com), CRM (Salesforce, Hubspot)

Work with stakeholders (client executives) & internal GTM teams to launch new products & service offeringsSupport Sales teams to build a pipelineOwned product strategy & roadmap for internal solutions

Partnered closely with Product Analytics team to collect data insights to measure product improvements Developed a pipeline for new markets by conducting market research and working with network / strategic partnersDeveloped and executed strategies for discovering and securing new business opportunities either locally, regionally, or nationally

Successfully supported implementations of projects for our Oil & Gas clientsConducted training (train the trainer) workshops & created custom knowledge-base for clientsOwned technical requirements gathering and configuration Co-Lead Agile scrum teams with a Managing Director counterpartPartner closely with the Product Analytics team to collect data insights to measure improvements made to products

Supported enterprise software implementations for 3 major customersConducted on-site requirements gathering meetings to build project scopeFacilitate user testing, training, and support clients on custom applicationsAdvise on the technical approach chosen for vendors and the time & cost for that approach