Senior Analyst
Current• Provide hands-on, technical support in Windows & Mac .• Deploy technical services and handle incidents by using the Microsoft Azure, Microsoft endpoint, Microsoft exchange platform to enhance customer experiences.• Troubleshooting of Microsoft Outlook, Microsoft Teams, Microsoft 0365 Applications, Bit locker, Active Directory console, RSA, AVD, Citrix, Web applications, SAP, VPN,MfA, etc. • Troubleshoot, evaluate, and resolve connectivity issues for applications running on Microsoft Azure, Microsoft endpoint, Microsoft exchange.• Supports routine activities of a functional area or of department account leads to ensure that business solution objectives are met• Assists in administrative responsibilities such as entering information into databases and producing simple statistical reports and presentations.• Distributes communications between lines of service (LOS) and clients to ensure that the integration of new, enhanced and existing service offerings meets client specifications.• Gathers and enters quality assurance information in accordance with established procedures to ensure quality client service. Produces reports necessary to indicate areas of improvement.
