Dileep Kumar Kk Email & Phone Number

Bangalore Urban, Karnataka, India

> Developing a broad understanding of a customer’s implementation of technology by reviewing, reproducing, troubleshooting possible root causes, and escalating customer reported issues.> Coordinating for escalations with vendors and any new product requirement while collecting feedback from the users. Providing Level 2 Tech support for 3PAR and EVA products and related solutions.> Providing training to team to develop technical skills and account-centric support for critical escalations. > Contributing to automation, training, product improvement program

Bangalore Urban, Karnataka, India

> Identified the problem area reported by the customer, whether it’s related to their configuration, setup or code and assisted resolving the issue.> Provided technical consulting to customers. Worked closely with the Documentation and Knowledge base teams to ensure that sufficient information is available and the content is up to date.> Built and maintained profitable relationships with key customers. Resolved customer complaints quickly and efficiently. > Monitored client's performance, conducted profitability analysis, rendered sustainable advisory services for securing higher ROI.

Bangalore Urban, Karnataka, India

> Supported, maintained and enhanced database management systems; installing vendor and other support software.> Worked on L2 support for tickets raised by Incident support team. Detected, logged, categorized and prioritized incidents and closed incidents after verification from users.> Provided support to the products like; hardware Tech support for Primera, Alletra, 3PAR and EVA. > Handled replication issues as well as performance issue.

Bangalore Urban, Karnataka, India

Bangalore Urban, Karnataka, India

> Ensured overall system and server uptime, availability, reliability and security. Keeping updated, accurate and reliable backups of application and databases. > Supported system and network troubleshooting, conducted new installation of software and hardware and maintained existing equipment based on standards and guidelines. > Efficiently handled and monitored IT infrastructure work for some of the leading clients. Liaised and coordinated with vendors who had been providing the infrastructure facilities to the company.

Bangalore Urban, Karnataka, India

> Prepared, scheduled, coordinated and monitored assigned engineering projects.> Formulated project parameters and assigned responsibilities to the most capable employees and monitoring the project team.> Interacted with clients, interpreting their needs and requirements, and representing them in the field.> Performed quality control tasks on budgets, schedules, plans, and personnel performance and reporting on the project's status.

Bangalore Urban, Karnataka, India

India

Master'S Degree, Information Technology, First Class

Bachelor Of Science - Bs, Information Technology, First Class

Diploma Of Education, Computer Hardware Maintenance, First Class