Dileep Kumar Kk Email and Phone Number
Seasoned professional with over 20years of experience on IT support, Specialized on enterprise storage, Handling Escalation, Account Handling and Training.> Selected Qualifications Include: Hardware, Storage, and OS Technologies to provide a powerful combination of analysis, Implementation and Support, system and Administration and Engineering, Hardware Evaluation, Project Management, Systems, Incident Analysis and Recovery, Storage Troubleshooting, Third- PartyCommunication and Troubleshooting.> Proficient in performing end-to-end incident management and customer handling. Expert in monitoring, performance troubleshooting, enterprise client/server, distributed and clustered systems, hardware, storage platforms, SAN, virtualization, and various aspects of enterprise products and customer requirement.
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Storage L2 Engineer (Rtcc)Hewlett Packard Enterprise Apr 2019 - PresentBangalore Urban, Karnataka, India> Developing a broad understanding of a customer’s implementation of technology by reviewing, reproducing, troubleshooting possible root causes, and escalating customer reported issues.> Coordinating for escalations with vendors and any new product requirement while collecting feedback from the users. Providing Level 2 Tech support for 3PAR and EVA products and related solutions.> Providing training to team to develop technical skills and account-centric support for critical escalations. > Contributing to automation, training, product improvement program -
Advanced Solution Center EngineerHewlett Packard Enterprise Oct 2017 - Apr 2019Bangalore Urban, Karnataka, India> Identified the problem area reported by the customer, whether it’s related to their configuration, setup or code and assisted resolving the issue.> Provided technical consulting to customers. Worked closely with the Documentation and Knowledge base teams to ensure that sufficient information is available and the content is up to date.> Built and maintained profitable relationships with key customers. Resolved customer complaints quickly and efficiently. > Monitored client's performance, conducted profitability analysis, rendered sustainable advisory services for securing higher ROI.
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L2 Storage EngineerHewlett Packard Enterprise Aug 2009 - Oct 2017Bangalore Urban, Karnataka, India> Supported, maintained and enhanced database management systems; installing vendor and other support software.> Worked on L2 support for tickets raised by Incident support team. Detected, logged, categorized and prioritized incidents and closed incidents after verification from users.> Provided support to the products like; hardware Tech support for Primera, Alletra, 3PAR and EVA. > Handled replication issues as well as performance issue.
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Solution Center EngineerHewlett Packard Enterprise Jul 2006 - Aug 2009Bangalore Urban, Karnataka, India
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System AdministratorSaic Jun 2005 - Jun 2006Bangalore Urban, Karnataka, India> Ensured overall system and server uptime, availability, reliability and security. Keeping updated, accurate and reliable backups of application and databases. > Supported system and network troubleshooting, conducted new installation of software and hardware and maintained existing equipment based on standards and guidelines. > Efficiently handled and monitored IT infrastructure work for some of the leading clients. Liaised and coordinated with vendors who had been providing the infrastructure facilities to the company. -
Project EngineerWipro Technologies Aug 2004 - Jun 2005Bangalore Urban, Karnataka, India> Prepared, scheduled, coordinated and monitored assigned engineering projects.> Formulated project parameters and assigned responsibilities to the most capable employees and monitoring the project team.> Interacted with clients, interpreting their needs and requirements, and representing them in the field.> Performed quality control tasks on budgets, schedules, plans, and personnel performance and reporting on the project's status.
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Customer Support EngineerRcs Technologies Dec 2003 - Aug 2004Bangalore Urban, Karnataka, India -
Customer Support EngineerHcl Infosystems Ltd. Jun 2000 - Sep 2003India
Dileep Kumar Kk Education Details
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Frequently Asked Questions about Dileep Kumar Kk
What company does Dileep Kumar Kk work for?
Dileep Kumar Kk works for Hewlett Packard Enterprise
What is Dileep Kumar Kk's role at the current company?
Dileep Kumar Kk's current role is Storage Solution Consultant.
What schools did Dileep Kumar Kk attend?
Dileep Kumar Kk attended Kuvempu University, Shankaraghatta, Shimoga, Kuvempu University, Shankaraghatta, Shimoga, University Of Kerala.
Who are Dileep Kumar Kk's colleagues?
Dileep Kumar Kk's colleagues are Jay Quinby, Santhosh R, Nathan Slaughter, Gunnar Ulmen, Fang-Wen Cheng, Matthew Sleap, Aaron Lippincott.
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