Dileepa Rukshan Email & Phone Number

Sri Jayawardenepura Kotte, Western Province, Sri Lanka

Oversee daily restaurant operations, including staff management, supply chain coordination, and customer service to ensure smooth and efficientperformance.Manage restaurant finances by preparing budgets, controlling costs, and monitoring cash flow to maintain profitability while minimizing operationalexpenses.Collaborate with chefs and kitchen staff to design a diverse and innovative menu, catering to customer preferences and local culinary trends to increasecustomer satisfaction and retention.Establish and maintain relationships with food suppliers and vendors to ensure consistent delivery of high-quality ingredients at competitive prices.Develop and implement marketing strategies, including social media campaigns, local promotions, and loyalty programs to increase customerengagement and drive sales.Foster a customer-centric culture, ensuring exceptional service quality and addressing customer feedback to enhance the overall dining experience.Ensure the restaurant complies with local health, safety, and food regulatory standards, implementing protocols to maintain high hygiene and qualitycontrol.Recruit, train, and mentor staff members, providing ongoing development opportunities to improve service quality, operational efficiency, and employeeretention.Monitor inventory levels and coordinate procurement processes, ensuring optimal stock levels to meet demand without incurring waste or shortages.Implement quality control measures and streamline operational processes to increase kitchen productivity, minimize errors, and improve overall servicedelivery.Conduct regular profit and loss assessments to track financial performance, identify areas for improvement, and develop strategies to increase revenueand reduce costs.

Nawala

Operate and manage a comprehensive hardware store, offering a one-stop solution for construction needs, including high-quality building materials,home appliances, and tools available for sale and rental.Oversee procurement processes, negotiate with suppliers to source building materials, tools, and equipment at competitive prices, ensuring optimalstock levels to meet customer demand.Build strong relationships with contractors, builders, and homeowners by offering personalized service, competitive pricing, and tailored productrecommendations to meet diverse project requirements.

Iraq

Spearheaded quality support services and administrative functions, ensuring seamless and efficient operations across multiple facilities and departments.Directed the distribution of Quality Audits and Inspection Reports (QAIRs) to Facility Area Managers (FAMs), sites, Deputy Program Managers (DPMs),Program Managers (PMs), and across the theatre, ensuring timely and accurate delivery.Demonstrated proficiency in utilizing SeeSOR for Quality Level Verifications (QLVs), while efficiently navigating the Portal and Quality Databases toretrieve, analyze, and report data.Coordinated with the QSS USD South team to provide theatre-wide quality support, including the dissemination of QAIRs, special audits, ACLs, LOTDs,QCRs, and PQCRs, to enhance quality control across the organization.Created and implemented comprehensive Corrective Measures Implementation Plans and Corrective Action Reports, driving continuous improvementinitiatives and ensuring compliance with organizational standards.Managed quality support services across multiple departments, streamlining communication and ensuring that quality assurance protocols were adheredto consistently.Monitored the implementation of corrective actions and compliance measures to ensure all non-conformities were addressed and rectified in a timelymanner.Collaborated with Deputy Program Managers and Program Managers, providing critical administrative support and ensuring alignment with qualityobjectives and timelines.Ensured that all quality-related data was accurately maintained and updated in internal databases, facilitating easy access to quality metrics and reportsfor the management team.Prepared and delivered detailed reports on quality control activities, audit outcomes, and corrective measures to senior leadership, contributing tostrategic decision-making and performance improvement efforts.

Iraq

Led the validation, processing, and distribution of quality documents, including audits, inspections, and corrective action requests.Managed the lifecycle of administrative changes and technical directives, ensuring timely and compliant execution.Oversaw subcontractor quality assurance and corrective measures implementation.Developed and maintained quality databases, ensuring accurate tracking and data integrity.Produced comprehensive quality reports for senior management, supporting data-driven decision-making.Conducted customer surveys, analyzed data trends, and recommended improvements.Delivered training programs for new employees, promoting continuous quality improvement.Managed filing and archiving systems for critical quality documentation.Collaborated with cross-functional teams to implement quality initiatives and process improvements.

Colombo, Western Province, Sri Lanka

Conducted cost analysis, accounting, and budgeting within the Corporate Premises Management Division, ensuring accurate financial management.Managed timely payment processes, procurement activities, and vendor relations, maintaining compliance with company policies and budget constraints.Oversaw labor management and workforce operations, optimizing resource allocation and operational efficiency.Produced comprehensive monthly financial and operational reports for executive review, supporting data-driven decision-making.Handled relations with contractors, subcontractors, and clients, ensuring smooth project execution and addressing inquiries professionally.Maintained meticulous storekeeping and inventory control, ensuring accurate stock levels and efficient material flow.