Dileep Kumar Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Australia

· New project implementation and upgrades (Cisco Collaboration, CUCM, Unity, IM&P, Jabber, MRA, Expressway, TMS, TMSXE, IOS Gateways, PCP and TMS).· Managing CMS (cisco meeting server)· ISDN to Enterprise Sip migrations..Responsible for doing POC for Telstra enterprise sip and migrate the number ranges of ISDN ,Sip connect to enterprise sip.. Responsible for L2 and RU upgrades for cucm, unity , expressways and Uccx.Prepare HLD and LLD ..Install and configure Sx,Mx and DX… Show more · New project implementation and upgrades (Cisco Collaboration, CUCM, Unity, IM&P, Jabber, MRA, Expressway, TMS, TMSXE, IOS Gateways, PCP and TMS).· Managing CMS (cisco meeting server)· ISDN to Enterprise Sip migrations..Responsible for doing POC for Telstra enterprise sip and migrate the number ranges of ISDN ,Sip connect to enterprise sip.. Responsible for L2 and RU upgrades for cucm, unity , expressways and Uccx.Prepare HLD and LLD ..Install and configure Sx,Mx and DX video endpoints.· Install and configure prime collaboration provisioning for customers· Migrated multiple customers from ISDN to Telstra Sip enterprise.· Upgrading customers to new versions of collaboration Setups (Latest worked 12.X).· Responsible for solving L3 tickets, critical incidents, telco issues and OEM coordination. · Fixing the vulnerabilities raised by the security team · Provide service management. Show less

Bengaluru, Karnataka, India

Transition all the Unified communications and collaboration Projects.Train the teams on Cisco voice Technologies .Capture all the process related information currently followed and provide suggestions on improvement of scope and Automation.Transition projects in US region for the Cisco voice customers and collaboration customers.

United Arab Emirates

Team Management / Team mentoring/ Internal training's on Cisco technology stack.Experience in large scale refresh Global Technology refresh projects including UC / Contact Center Design and Deployments for the Full Project Life Cycle ranging from detailed design, implementation, testing, detailed documentation and operational support.Develop and deliver technical presentations with customers Deliver statements of work (SOWs) and technical project plans incorporating service and… Show more Team Management / Team mentoring/ Internal training's on Cisco technology stack.Experience in large scale refresh Global Technology refresh projects including UC / Contact Center Design and Deployments for the Full Project Life Cycle ranging from detailed design, implementation, testing, detailed documentation and operational support.Develop and deliver technical presentations with customers Deliver statements of work (SOWs) and technical project plans incorporating service and program management activities.Understand the technology landscape and have the ability to clearly articulate the technical differentiation with the organization’s Enterprise Solutions versus its competitors.Implementation and Up gradation of Cisco Unified communications and collaboration projects across the globe.Implementation and Up gradation of Avaya PBX in middle- east and India regionImplementation and up gradation of contact center solutions across the globeTeam Lead and maintenance Cisco infrastructure and Avaya contact center in Middle east and India region.Coordinate with service providers for the L3 break fixes and coordination with the vendor. Show less

United Arab Emirates

Contact Center and IP Telephony solutions implementation and maintenance.Nortel CS1k Implementation and up gradation.Part of the Implementation and up gradation of Cisco and Avaya voice solutions