Dileep Kumar Email & Phone Number

Experienced Technical Specialist with a demonstrated history of working in the information technology and services industry. Skilled in Cisco VoIP, Voice over IP (VoIP), Avaya ,H.323, Sip ,and ISDN. Strong information technology professional with a Bachelor of Technology (B.Tech.) focused in Electronics and Communication from Anna University.• Proficient in Managing the implementation projects on Cisco, Avaya & Nortel platform. Coordinated with OEM and Multiple vendors during implementation and support • Expertise in architecting and implementing Unified Communications & Contact Center solutions • Understand customer requirements tabulate and conduct walkthrough presentations • Core competency in design and implementing state-of-art, Contact Center and collaboration with key focus on requirements adherence, operations ease, following SDLC life cycle with proper planning and profitability • A keen planner, strategist and implementer with expertise in devising policies & procedures for improving business performance, streamlining operations, and achieving business growth. • Strong leadership traits having proven acumen in managing and leading the Project Teams coupled with impeccable skills to execute and track projects error free and on-time. • Implement various activities as required in migration, implementation, maintenance and support projects.• Provide level 3 support involving system monitoring to ensure the system/application stability and availability.• Perform end to end activities to process enhancements and optimizations including analysis of existing system, recognizing methods to enhance, documentation, communication with stakeholders, testing, deployment and post production support.

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  Anna University

  Eloctronics And Communication